Sebastian Turlea
Recruitment Coordinator
Sibiu
Summary
Professional recruitment specialist with proven track record in talent acquisition and workforce management. Strong expertise in candidate sourcing, interview coordination, and onboarding processes. Highly adaptable team player focused on achieving results and enhancing team collaboration. Known for reliability, problem-solving skills, and effective communication in fast-paced environments.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Recruitment Coordinator
Net-A-Porter
08.2022 - 12.2024
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Enhanced candidate experience by streamlining the recruitment process and improving communication channels.
- Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
- Administer pre-employment assessments and background checks.
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Coordinated training programs for new hires leading to increased performance levels within a shorter timeframe.
- Conducted performance reviews and provided feedback to managers on employee performance.
Industrial Recruiter
Stafforce
07.2019 - 08.2020
- Managed the entire recruitment process for various manufacturing and engineering industries, resulting in more streamlined operations.
- Measured recruitment performance through key metrics analysis, identifying areas for improvement and implementing necessary changes to continually enhance results.
- Advised management teams on best practices for employee retention-reducing turnover rates among placed candidates over time.
- Trained new recruiters on best practices and industry-specific knowledge, contributing to overall team success.
Information Technology Support Specialist
Stefanini
04.2018 - 07.2019
- Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to endusers.
- Supported business continuity with the development of comprehensive backup strategies to protect critical data from loss or corruption.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.
- Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Telesales Supervisor
Computer Generated Solutions Inc.
09.2016 - 03.2018
- Boosted team morale and motivation through regular feedback sessions and recognition of achievements.
- Established clear goals for team members, promoting accountability and driving results-oriented behavior.
- Developed, utilized and reported on success metrics.
- Collaborated with senior management on strategic planning initiatives to optimize departmental success.
- Continuously updated knowledge on industry trends to ensure effectiveness of telesales efforts in a competitive market environment.
- Developed strong relationships with clients on B2B sales, resulting in increased sales and customer satisfaction.
- Coordinated work schedules for team members, ensuring adequate coverage during peak hours while balancing employee workload needs.
- Conducted regular performance reviews, providing constructive feedback for individual growth and development.
- Monitored daily sales performance and provided feedback to each team member.
Telesales Agent
Computer Generated Solutions Inc.
07.2014 - 09.2016
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
- Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Fostered a competitive yet supportive atmosphere within the team by sharing successes and motivating peers to strive for excellence.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
- Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
- Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
- Recorded and updated customer information in online systems.
- Informed current and prospective customers of promotions and new or upgraded products.
- Utilized sales techniques to build customer interest and close sales.
Customer Service Representative
CET Technology
12.2010 - 07.2014
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Education
Baccalaureate -
Romanian Ministry of Education
Sibiu 04.2001 -
Bachelor of Arts - Music Technology And Production
University of East London
London 04.2001 -
Skills
Candidate sourcing
Background checks
Onboarding coordination
Recruiting processes
Strategic planning
Microsoft office
Complaint handling
Software support
Remote support
Account management
ITIL framework
Ticketing systems
Technical troubleshooting
Microsoft windows and office
LAN/WAN
Software diagnosis
Timeline
Recruitment Coordinator
Net-A-Porter
08.2022 - 12.2024
Industrial Recruiter
Stafforce
07.2019 - 08.2020
Information Technology Support Specialist
Stefanini
04.2018 - 07.2019
Telesales Supervisor
Computer Generated Solutions Inc.
09.2016 - 03.2018
Telesales Agent
Computer Generated Solutions Inc.
07.2014 - 09.2016
Customer Service Representative
CET Technology
12.2010 - 07.2014
Baccalaureate -
Romanian Ministry of Education
04.2001 -
Bachelor of Arts - Music Technology And Production
University of East London
04.2001 -
Similar Profiles
Renay JacksonRenay Jackson
Customer Care Consultant at Net-A-PorterCustomer Care Consultant at Net-A-Porter
Sohail HussainSohail Hussain
Premier Delivery Driver at Net-A-PorterPremier Delivery Driver at Net-A-Porter
Mercedes BostonMercedes Boston
Client Relations Manager at Net-A-PorterClient Relations Manager at Net-A-Porter
Andrei ChirilăAndrei Chirilă
Assistant Manager at Chirmala Bau S.R.L.Assistant Manager at Chirmala Bau S.R.L.
David CosticeaDavid Costicea
Fără Experiență Profesională at LIDLFără Experiență Profesională at LIDL