Saumya Pandey

Eindhoven

Summary

Motivated and empathetic client service professional with 3+ years of experience in onboarding, customer support, and process handling in fast-paced environments. Proven ability to ensure seamless client experience, manage post-sales onboarding, and deliver exceptional service through proactive communication and coordination. Looking to contribute to a client success team within a corporate service environment.

Overview

years of professional experience

Work History

Seller Support Executive

Noon.com

09.2020 - 06.2022

- Handled onboarding and support for 100+ sellers in e-commerce domain.
- Resolved complex order, return, and payment queries through phone & email.
- Collaborated with internal teams to ensure timely resolution and seller satisfaction.
- Maintained SLAs and contributed to a 90%+ CSAT score.

Process Officer

VFS Global

08.2019 - 06.2020

- Assisted visa applicants with documentation, appointment scheduling, and status updates.
- Ensured compliance with verification procedures and internal protocols.
- Managed customer walk-ins and maintained service quality in high-volume settings.

Education

Bachelor of Technology - Computer Science

APJ Abdul Kalam Technical University

01.2017

Skills

Client Onboarding & KYC
Customer Success & Retention
Issue Resolution & Escalation Handling
CRM Tools (basic) MS Office Email Support
Strong Communication & Soft Skills

Documentation & Process Coordination
English (Professional) Basic Dutch (Learning)
Remote Collaboration & Time Management
Customer engagement

Other Details

Work Authorization: Valid Dutch Work Permit
Time Zone: CEST (UTC+2) | Available for flexible shifts
Preferred Job Type: Remote / Hybrid / Full-time
Languages: English (Fluent), Hindi (Native), Dutch (Basic – Learning)

Timeline