Summary
Overview
Work History
Skills
Languages
Timeline
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Saud Al Busaidi

Muscat,Muscat

Summary

Sales Leader with over 10 years of experience in fintech and technology sectors across Oman and the GCC. Demonstrated ability to drive multimillion-riyal revenue growth and negotiate strategic partnerships. Expertise in optimizing sales operations and building strong relationships with C-suite executives. Recognized for delivering scalable solutions that enhance profitability and exceed sales targets.

Overview

14
14
years of professional experience

Work History

Acquisition Sales Manager

Paymob
02.2025 - Current
  • Spearheading merchant acquisition strategy in Oman, onboarding key clients across retail, hospitality, and education sectors.
  • Driving adoption of Paymob's payment links, QR codes, and in-store payment solutions, achieving rapid market penetration.
  • Negotiated competitive pricing models (1.5% OmanNet, 2.5% credit cards) to secure longterm strategic partnerships.
  • Developed sales strategies to enhance market presence in digital payment solutions.
  • Led training sessions for new sales team members on product offerings and techniques.
  • Analyzed market trends to identify opportunities for growth in payment services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Vertical / Sales Manager

TM Done!
07.2020 - 01.2024
  • Managed nationwide vertical expansion, leading a team of 15+ account executives and sales coordinators.
  • Increased revenue by double digits YoY through targeted merchant acquisition and retention strategies.
  • Built strong public and private sector relationships, securing contracts with top corporate clients.
  • Introduced data-driven sales forecasting models, improving pipeline accuracy and reducing churn by 20%.
  • Developed sales strategies to enhance market presence and customer engagement.
  • Led a team of sales representatives to achieve regional sales targets.
  • Managed customer relationships through regular follow-ups and personalized service efforts.

Business Development & Sales Manager

Akeed
02.2019 - 05.2020
  • Led strategic partnerships with leading F&B brands and delivery networks, expanding Akeed's merchant base.
  • Delivered 35% YoY growth in transaction volumes by launching new sales campaigns and client incentives.
  • Trained and developed junior sales staff, boosting team close rates and reducing onboarding time by 25%.
  • Developed strategic relationships with key clients to enhance business opportunities.
  • Managed sales pipeline to ensure timely follow-up and client satisfaction.
  • Conducted market research to identify emerging trends and customer needs.
  • Presented business proposals to stakeholders, showcasing value propositions clearly.

Operations & Sales Manager

Akeed
05.2018 - 02.2019
  • Oversaw daily sales operations and merchant integration, ensuring seamless platform adoption.
  • Standardized customers experience processes, increasing client satisfaction scores by 30%.
  • Streamlined operations between sales and support teams, reducing merchant onboarding delays.
  • Led sales team in developing effective strategies for customer engagement.
  • Managed key accounts and maintained strong client relationships.
  • Developed sales forecasts and monitored progress against targets regularly.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Business / Sales Manager

Precision Global Training
12.2015 - 04.2018
  • Directed sales strategy for corporate training programs, securing contracts with government and private enterprises.
  • Generated new revenue streams through tailored executive learning programs.
  • Strengthened client portfolio by cultivating partnerships with multinational organizations.
  • Developed strategic sales plans to enhance training program adoption.
  • Conducted presentations to showcase training solutions and drive client engagement.
  • Coordinated with marketing teams to create promotional materials for training programs.

Administration / Accounts Manager

Tafani Veterinary Clinic
05.2014 - 11.2015
  • Oversaw financial and administrative operations, introducing cost-control processes that reduced expenses by 15%.
  • Implemented client relationship programs that improved repeat customer retention.
  • Managed client accounts for veterinary services and pet care solutions.
  • Oversaw inventory management and ordered supplies to maintain clinic efficiency.
  • Collaborated with veterinarians to align services with client needs and preferences.

Customer Service Associate

Qatar Airways
Muscat
08.2011 - 10.2012
  • Delivered premium customer service in high-pressure environments, consistently exceeding performance KPIs.
  • Recognized for excellence in conflict resolution and customer satisfaction.
  • Assisted customers with inquiries regarding flights and reservations.
  • Resolved customer complaints with empathy and professionalism.
  • Communicated flight updates to passengers effectively and promptly.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Followed policies and procedures to meet or exceed established performance requirements.

Skills

  • Strategic Sales & Business Development
  • Pricing negotiation
  • Sales strategy development
  • Market analysis
  • Merchant acquisition
  • Data-driven forecasting
  • Client relationship management
  • Team leadership
  • Revenue growth strategies
  • Performance reporting
  • Conflict resolution
  • Problem solving
  • Training and development
  • Strategic partnership building
  • P&L & Commercial Management
  • Client Acquisition & Retention (Enterprise & SME)
  • Negotiation & Contract Management
  • Market Entry & Expansion Strategy
  • Team Leadership & Coaching
  • Payment Solutions & Fintech Expertise
  • Data-Driven Sales Forecasting
  • Stakeholder & Partner Management

Languages

English
First Language
Arabic
Proficient (C2)
C2
Swahili
Proficient (C2)
C2

Timeline

Acquisition Sales Manager

Paymob
02.2025 - Current

Vertical / Sales Manager

TM Done!
07.2020 - 01.2024

Business Development & Sales Manager

Akeed
02.2019 - 05.2020

Operations & Sales Manager

Akeed
05.2018 - 02.2019

Business / Sales Manager

Precision Global Training
12.2015 - 04.2018

Administration / Accounts Manager

Tafani Veterinary Clinic
05.2014 - 11.2015

Customer Service Associate

Qatar Airways
08.2011 - 10.2012

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Saud Al Busaidi