Summary
Overview
Work History
Education
Skills
Soccer
Timeline
Generic
Saskia Koster

Saskia Koster

Support Engineer

Summary

Experienced Work Center Support Engineer familiar with user support and root cause analysis. Advanced knowledge of SAP (EWM & ECC) operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Overview

11
11
years of professional experience

Work History

Support Engineer

Prodrive Technologies
01.2023 - Current

Duties and responsibilities

1. Provide Support: Be readily available to assist logistics handlers, Logistics Leads and Team Leaders with technical questions, troubleshooting, and problem-solving. This includes physical trouble shooting as well as systematic trouble shooting.

2. Maintain 5S Standards: Ensure that the work areas and production floor adhere to the 5S principles.

3. Safety Compliance: Enforce and promote safety protocols, ensuring that all safety guidelines are followed in the work center. This includes identifying and addressing potential safety hazards.

4. Quality Assurance: Collaborating within the Work Centre with all stakeholders to maintain and improve the flow of goods. Monitor and report any quality issues and assist in implementing corrective actions to ensure the correct processes are followed.

5. Technical Maintenance: Perform routine maintenance to optimize warehouse system functionality.

6. Equipment troubleshooting: Assist in the breakdowns and the utilization of equipment. But also using monitoring tools to detect issues before they affect system performance. Troubleshoot remotely, collaborating with off-site teams for efficient issue resolution.

7. Training and Guidance: Provide training and guidance to the team as needed, ensure up to date work instructions are in place. By maintaining accurate documentation for knowledge transfer and improvement.

8. Continuous Improvement: Actively participating in continuous improvement initiatives and suggest/implement process enhancements to increase productivity and reduce waste but also taking the lead in unresolved issues and ensure timely resolution and communication.

9. Problem Resolution: Act as a point of contact for resolving issues and discrepancies that arise during logistical processes.

10. Teamwork and Collaboration: Work closely with production teams and support other departments as required to achieve overall operational goals.

11. Reliable attendance: Consistently fulfill the work responsibilities as required by the team.

Lead Logistics Officer

Prodrive Technologies
05.2022 - 01.2023

Duties and responsibilities

1. Provide Support: Be readily available to assist logistics handlers, Logistics Leads and Team Leaders with technical questions, troubleshooting, and problem-solving. This includes physical trouble shooting as well as systematic trouble shooting.

2. Maintain 5S Standards: Ensure that the work areas and production floor adhere to the 5S principles.

3. Safety Compliance: Enforce and promote safety protocols, ensuring that all safety guidelines are followed in the work center. This includes identifying and addressing potential safety hazards.

4. Quality Assurance: Collaborating within the Work Centre with all stakeholders to maintain and improve the flow of goods. Monitor and report any quality issues and assist in implementing corrective actions to ensure the correct processes are followed.

5. Technical Maintenance: Perform routine maintenance to optimize warehouse system functionality.

6. Equipment troubleshooting: Assist in the breakdowns and the utilization of equipment. But also using monitoring tools to detect issues before they affect system performance. Troubleshoot remotely, collaborating with off-site teams for efficient issue resolution.

7. Training and Guidance: Provide training and guidance to the team as needed, ensure up to date work instructions are in place. By maintaining accurate documentation for knowledge transfer and improvement.

8. Continuous Improvement: Actively participating in continuous improvement initiatives and suggest/implement process enhancements to increase productivity and reduce waste but also taking the lead in unresolved issues and ensure timely resolution and communication.

9. Problem Resolution: Act as a point of contact for resolving issues and discrepancies that arise during logistical processes.

10. Teamwork and Collaboration: Work closely with production teams and support other departments as required to achieve overall operational goals.

11. Reliable attendance: Consistently fulfill the work responsibilities as required by the team.

Logistics Handler

Prodrive Technologies
02.2021 - 05.2022

Duties and Responsibilities:

• Execute the timely completion of warehouse tasks to sustain Prodrive's manufacturing operations

• Accurately follow logistics procedures and adhere to quality standards • Learn and work within SAP EWM, our logistics software

• Receive inbound packages and sort them to warehouse stock locations • Pick components and sub-assemblies for production orders as staged by the production planner • Internally transport goods throughout the factory, to/from the production floor

• Operate pallet trucks to transport goods and materials throughout the plant

• Package and label products for shipment to customers

• Prepare outbound shipments for delivery

• Conduct periodic inventory counting to maintain accurate stock levels • Escalate problems to the department Team Leader in a timely manner • Reports directly to the Logistics Team Leader

Logistics Officer

DHL
09.2019 - 02.2021

Graphic Designer Freelancer

Self
01.2018 - 09.2019

Graphic Designer

Bright Idea Projects
01.2013 - 01.2015
  • Mentored junior designers, providing guidance on industry best practices and fostering a collaborative work environment.
  • Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
  • Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
  • Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Developed creative design for print materials, brochures, banners, and signs.

Education

High School Diploma -

Jeppe High School For Girls
South Africa
04.2001 -

Skills

    Technical Support

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Soccer

Since I was 12 years old I have been playing football. I fell in love with it the moment i stepped onto the field.

Timeline

Support Engineer

Prodrive Technologies
01.2023 - Current

Lead Logistics Officer

Prodrive Technologies
05.2022 - 01.2023

Logistics Handler

Prodrive Technologies
02.2021 - 05.2022

Logistics Officer

DHL
09.2019 - 02.2021

Graphic Designer Freelancer

Self
01.2018 - 09.2019

Graphic Designer

Bright Idea Projects
01.2013 - 01.2015

High School Diploma -

Jeppe High School For Girls
04.2001 -
Saskia KosterSupport Engineer