SARTAJ S.
St. John's / Paradise / Mount Pearl
Summary
Customer-focused professional with 8+ years of experience delivering exceptional service at Circle K, Walmart, and Brand Look inc. Adept at handling customer inquiries, resolving concerns efficiently, and creating positive experiences. Strong communication and problem-solving skills, ensuring seamless interactions in fast-paced environments. Known for patience, active listening, and a friendly approach to customer engagement. Passionate about providing top-notch support, building relationships, and exceeding customer expectations with every interaction
Overview
9
9
years of professional experience
Work History
Lead Supervisor
Esso Gas Station, Topsail Road
04.2024 - Current
- Managed 150+ daily transactions, 30+ calls, and email inquiries, ensuring fast and accurate customer service.
- Implemented training programs that improved staff performance and customer service by 70%
- Supervised inventory management, cash handling, and sales reporting.
- Ensured adherence to company and provincial regulations related to workplace safety and customer service.
Customer Service Manager
Walmart Inc.
01.2023 - 03.2024
- Supervised 16+ employees and handled 120+ emails and 10+ invoices per day from retailers, Managed employee scheduling, staff training, and performance evaluations
- Took ownership of customer concerns, ensuring timely resolution of complaints and service issues.
- Handled high-volume customer interactions and ensured seamless service delivery
Finance Administrator
Aura Delices
01.2022 - 01.2023
- Completed clerical and data entry tasks to optimize financial procedures.
- Updated daily transaction records to assist with payroll of seven employees and billing administration.
- Managed expense tracking and personnel vouchers.
Store Manager of Operations
Brand Look Inc ( Family Business)
01.2016 - 12.2021
- Managed day-to-day operations, including customer service, sales, and financial transactions.
- Developed and implemented business strategies to improve efficiency and customer satisfaction.
- Supervised and trained staff, ensuring high standards of service and compliance with operational policies.
- Handled inventory management, vendor negotiations, and procurement processes.
- Maintained financial records, processed payments, and managed cash flow to ensure business stability
Education
- Investment Advisory And Banking Planning
INSTITUTE TEC CART
07-2023
Skills
- Customer Service & Public Relations
- Leadership & Team Management
- Policy Compliance & Regulations
- Administrative & Office Management
- Conflict Resolution & Problem-Solving
- Data Entry & Microsoft Office
- Time Management & Multitasking
- Inventory & Financial Management
Languages
English
Hindi
Punjabi
Urdu
Gujarati
Timeline
Lead Supervisor
Esso Gas Station, Topsail Road
04.2024 - Current
Customer Service Manager
Walmart Inc.
01.2023 - 03.2024
Finance Administrator
Aura Delices
01.2022 - 01.2023
Store Manager of Operations
Brand Look Inc ( Family Business)
01.2016 - 12.2021
- Investment Advisory And Banking Planning
INSTITUTE TEC CART
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