Sarfaraz Mohammed

- Supporting Ericsson Charging & Billing in One (CBiO).
- Responsible for maintaining SLA.
- Draft & execute maintenance procedures for software deployments on

Ericsson Charging System(ECS), Ericsson Mediation(EM), Ericsson Multi

Activation(EMA) & Ericsson Billing (BSCS)
- Lead and manage the Customized Adaptation Team consisting of

Developers responsible for developing Customer Adaptations, bug fixes &

maintaining code repository.
- Capture & draft Customer Solution proposal in collaboration with

Development Team
- 24/7 Customer Support for CBiO.

Solutions Delivery Consultant for Nokia Charge@Once Unified charging Solution
Requirement gathering/Scoping of new Change Requests and implementing software updates on Unified Charging Solution 3.1
Planned & executed rollout of MNP (Mobile Number Portability) Project for Unified 3.1 (UCS3.1)
On Call Emergency Support 24/7
Responsible for maintaining SLA

Responsible for maintaining SLA commitments, managed over 5 Customers across Middle East Region.
Fault management & preventive maintenance for over 40+ Live Customer nodes for NSN's Charging Portfolio.
Performed requirement gathering process, validated finalized scope for CRs
Led integrations Team, performed software deployment on live networks
Proved successful working within tight deadlines and a fast-paced atmosphere.

- Provided Level 2 support for maintenance and operational issues
- CSR handling & Resolution for Business Critical Issues, Technical Queries
and fault trouble shooting
- Provided Technical support to the Managed Services team on critical issues.
- Customer interface for future Technical Requirements and Case Resolution deployment and Integration of the Pilot
project of Siemens's Charge@Once Select 1.5
- Responsible for Network Implementation and software rollout with bug fixes.
- Responsible for network implementations for customers across MEA region customers.