Sara M. Olivares

• Managed daily operations for a successful small business, ensuring efficient processes and quality services,
• Established a loyal customer base by providing personalized attention.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.

Since October last year, my only focus has been on my family and business having an absolute growth thanks to my marketing strategy and theservice we offer. My goal is to expand and acquire another location and increase the team in the coming months.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Won new business by articulating full value of company's capabilities to prospects.
• Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
• Collaborated with the marketing department and sales team to increase brand awareness and uncover new leads.

Few months after I started my adventure In Light tree ventures, I got pregnant. Even though I enjoyed the job and the team, I also had my beauty business on the side plus a baby on the way, I didn't see having a full time job would be what I needed at the moment and having to be at the office 5 days a week, knowing I would not perform my best so I decided to quit.

A financial market company offering a trading platform for highly skilled investors.

• Meet and create customer strategies to build opportunities In Sales
• Maintained energy and enthusiasm in a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Increased sales closing deals in the financial market
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Meet with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Cold-called leads and closed a large number of new sales over several months(managing approximately 30 calls per day.

• Establishing contact and dealing with C-level executives in the world's largest financial institutions and the asset management industry.
• Introducing ECR Research and tailor-fitting it to their needs.
• Overseeing customer account management, including first contact, follow-up, and negotiating contracts and agreements to maximize profit.
• In a short time, I have Built relationships with customers and the community to establish long-term business growth that the rest of the team is managing at the moment.
• Promptly resolved all customer requests, questions, and complaints with highly level of satisfaction
• Contacted new and existing customers to discuss how their needs could be met through specific products and services focused on the financial market and current market situation. Managing around 100 calls per day to reach out to new prospects.

This was a temporary position.

• Building my customer portfolio in the fixed income market, more than 30 clients, banks, asset managers, pension funds, and insurance. Between Spain, Italy, Holland, and South America,
• Follow developments on Fixed Income Instruments.
• Arranging transactions on Fixed income instruments between institutional clients.
• Be proactive generating added value to my customers, proposing new investment products and strategies like diversifying their portfolio or investing in different markets.
• Being in contact with customers by phone and email in response to inquiries and needs.

• Check master data accuracy of all stocked items.
• Identifies root cause of any order fulfillment issue and take action to resolve.
• Receives and log calls from customers, earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Aligns with internal and external stakeholders.
• Supports the business by auditing all processes in the warehouse.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Offered excellent customer service to the Building societies members, patiently and methodically working with a demanding clientele to meet their diverse banking needs.
• Interacted with clients to inform them of various financial products available through the bank credit lines, credit cards, foreign exchange, mortgages and loans
• Ensuring that the tills balance up at the end of the day.
• Working effectively as part of a hardworking team.
• Processing all incoming payments.
• Handling all cashier related enquiries from customers.

Achievements :(I obtained great final results, having the possibility to get a contract as soon as I finished my degree, but I decided to move back to The Netherlands.

Working as part of the sales team

• Identifying the customer's needs.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; and identifying and investigating customer complaints and service suggestions.
• Contributed to team effort by accomplishing related results as needed.