Summary
Overview
Work History
Education
Skills
Timeline
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Sara Cjapi

Sara Cjapi

Maastricht

Summary

I am a 23-year-old graduate student currently undertaking my Master's degree in Forensic Psychology. Fluent in English, Greek, and Albanian, I am also expanding my language skills by learning Dutch. Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly while having an outgoing and friendly personality.

Overview

5
5
years of professional experience
1
1
Language

Work History

Waitress

Tokyoto
10.2023 - 04.2024
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.

Stores Supervisor

Labrini Athens
09.2022 - 06.2023
  • Supervised 6 stores of luxury shoes, clothes, bags and accessories.
  • Oversaw stocktakes to achieve accurate inventory and pricing.
  • Resolved complex customer enquiries, disputes and complaints.
  • Fostered positive relationships with customers and suppliers.

Hostess/Guest Relations

Mykonian Collection
05.2022 - 10.2022
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Reservations
  • Guest Relations
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Backed up servers by checking on tables and retrieving items for guests.

Call Centre Agent

Labrini Athens
01.2020 - 05.2022
  • Call centre, email and social media management.
  • Settlement of complaints
  • Guest Reception


Retail Worker

Flying Tiger Copenhagen
08.2019 - 01.2020
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Education

Master of Science - Forensic Psychology

Maastricht University
04.2001 -

Bachelor of Science - Forensic Psychology

University of Central Lancashire
04.2001 -

Skills

Complex Problem-Solving

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Timeline

Waitress

Tokyoto
10.2023 - 04.2024

Stores Supervisor

Labrini Athens
09.2022 - 06.2023

Hostess/Guest Relations

Mykonian Collection
05.2022 - 10.2022

Call Centre Agent

Labrini Athens
01.2020 - 05.2022

Retail Worker

Flying Tiger Copenhagen
08.2019 - 01.2020

Master of Science - Forensic Psychology

Maastricht University
04.2001 -

Bachelor of Science - Forensic Psychology

University of Central Lancashire
04.2001 -
Sara Cjapi