Sara Cjapi
Maastricht
Summary
I am a 23-year-old graduate student currently undertaking my Master's degree in Forensic Psychology. Fluent in English, Greek, and Albanian, I am also expanding my language skills by learning Dutch. Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly while having an outgoing and friendly personality.
Overview
5
5
years of professional experience
1
1
Language
Work History
Waitress
Tokyoto
10.2023 - 04.2024
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
Stores Supervisor
Labrini Athens
09.2022 - 06.2023
- Supervised 6 stores of luxury shoes, clothes, bags and accessories.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Resolved complex customer enquiries, disputes and complaints.
- Fostered positive relationships with customers and suppliers.
Hostess/Guest Relations
Mykonian Collection
05.2022 - 10.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Reservations
- Guest Relations
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Backed up servers by checking on tables and retrieving items for guests.
Call Centre Agent
Labrini Athens
01.2020 - 05.2022
- Call centre, email and social media management.
- Settlement of complaints
- Guest Reception
Retail Worker
Flying Tiger Copenhagen
08.2019 - 01.2020
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Education
Master of Science - Forensic Psychology
Maastricht University
04.2001 -
Bachelor of Science - Forensic Psychology
University of Central Lancashire
04.2001 -
Skills
Complex Problem-Solving
Effective Communication
Table Monitoring and Turnover
Complaint resolution
Microsoft Office
Organization and Time Management
Team Player
Timeline
Waitress
Tokyoto
10.2023 - 04.2024
Stores Supervisor
Labrini Athens
09.2022 - 06.2023
Hostess/Guest Relations
Mykonian Collection
05.2022 - 10.2022
Call Centre Agent
Labrini Athens
01.2020 - 05.2022
Retail Worker
Flying Tiger Copenhagen
08.2019 - 01.2020
Master of Science - Forensic Psychology
Maastricht University
04.2001 -
Bachelor of Science - Forensic Psychology
University of Central Lancashire
04.2001 -