Sara Berglund
Alphen aan den Rijn,Netherlands
Summary
Learning & Development Specialist with over 7 years of experience in designing, delivering, and enhancing training solutions within international, multicultural settings. Skilled in stakeholder management, instructional design, and digital learning development, with hands-on expertise in aNewSpring (LMS) and EasyGenerator. Known for creating engaging, inclusive learning experiences and driving continuous improvement in training delivery.
Overview
12
12
years of professional experience
Work history
Trainer
Cygnific BV (KLM/Air France)
Amsterdam, NL
05.2018 - 05.2025
- Designed, delivered, and updated onboarding and continuous learning programs for international aviation teams.
- Created interactive e-learning modules and facilitator guides, ensuring accessibility and engagement for diverse learners.
- Partnered with stakeholders to align training with organizational goals and business priorities.
- Monitored learning effectiveness through surveys, feedback, and course evaluations, driving measurable improvements.
- Supported LMS integration and contributed to streamlining training operations.
Customer Service Representative
Cygnific BV (KLM/Air France)
Amsterdam, NL
11.2017 - 05.2018
- Handled multilingual customer inquiries with professionalism and empathy.
- Developed a strong foundation in aviation operations and global customer service.
Customer Care Representative
Unamic/Xerox (Royal Caribbean Cruise Lines)
Almere, NL
11.2013 - 05.2015
- Designed training manuals and SOPs for a newly established claims department.
- Trained new hires, ensuring consistent service quality and knowledge transfer.
- Resolved complex customer issues with focus on empathy and efficiency.
Skills
- Learning & Development Strategy
- E-Learning Design & Development
- LMS Administration
- Stakeholder Engagement & Collaboration
- Constructive feedback delivery
- Continuous Improvement & Process Optimization
- Microsoft office suite proficiency
- Virtual training expertise
Languages
Swedish
Native
English
Fluent
Dutch
Advanced
Norwegian
Advanced
Danish
Upper intermediate
Affiliations
- Traveling
- Board games
- Dogs
References
References available upon request.
Timeline
Trainer
Cygnific BV (KLM/Air France)
05.2018 - 05.2025
Customer Service Representative
Cygnific BV (KLM/Air France)
11.2017 - 05.2018
Customer Care Representative
Unamic/Xerox (Royal Caribbean Cruise Lines)
11.2013 - 05.2015