Sandra Kozłowska
Tilburg
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Bar Waiter
Czarna Owca
09.2017 - 03.2018
- Maintained clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Receptionist
Hotel Perłowy***
05.2016 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Receptionist
Leda Spa****
07.2014 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
Education
No Degree - Hotelarstwo
ZSZ I II LO
Włodawa05.2015
Skills
- Quality Control
- Service Prioritization
- High-Volume Dining
- Drink Preparation
- Tableside Service
- Customer Service
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Bar Waiter
Czarna Owca
09.2017 - 03.2018
Receptionist
Hotel Perłowy***
05.2016 - 09.2016
Receptionist
Leda Spa****
07.2014 - 08.2014
No Degree - Hotelarstwo
ZSZ I II LO
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