Samuel Pamfo
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills . Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Sustainable practices support that resources are finite, and should be used conservatively and wisely with a view to long-term priorities and consequences of the ways in which resources are used.
Overview
1
1
year of professional experience
Work History
Customer Service Assistance
Ghana Water Company
07.2022 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Senior High School Certificate - Agriculture Science
St. Mary Boys Senior High School
Takoradi, Ghana06.2019
Skills
- Issue Resolution
- Customer Needs Assessment
- Telephone Etiquette
- Enviromental protection
Cleaning and Tree Planting
I take delight to ensure sustainability of the environments by planting trees and regularly cleaning the environments
Timeline
Customer Service Assistance
Ghana Water Company
07.2022 - Current
Senior High School Certificate - Agriculture Science
St. Mary Boys Senior High School
Similar Profiles
David ArkorfulDavid Arkorful
Assistant ICT Officer at Ghana Water CompanyAssistant ICT Officer at Ghana Water Company
Francis AmoahFrancis Amoah
P. O. Box DC 998, Dansoman at Ghana water companyP. O. Box DC 998, Dansoman at Ghana water company
Kofi MensahKofi Mensah
Forklift Operator at Ghana Water CompanyForklift Operator at Ghana Water Company