Samria Shaboo
St. John's
Summary
Adept at fostering teamwork and collaboration, I significantly enhanced customer satisfaction at Piatto Pizzeria by deploying strong multitasking abilities and decision-making skills. My proactive approach in various roles, from server to assistant manager, has consistently driven positive outcomes, showcasing my hard skill in efficient operations management and my soft skill in building cohesive teams.
Overview
19
19
years of professional experience
Work History
Server/Bartender
Piatto Pizzeria
01.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Little Burgundy
10.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Oriellys Pub
07.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Second Assistant
Mcdonalds
01.2019 - 07.2022
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Contributed to company growth by identifying new business opportunities and cultivating client relationships.
- Analyzed data trends to identify areas for improvement within the department or organization as a whole.
- Collaborated with cross-functional teams to achieve shared goals and drive project success.
- Supported senior leadership in strategic planning efforts, contributing valuable insights based on industry knowledge and experience.
Server
CDS
10.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Manager
SoftMoc
08.2016 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Key Holder
Ardene
09.2015 - 05.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Store Front Staff Member
Tim Hortons
08.2013 - 08.2015
- Operated cash registers, accepting payment and making change.
- Maintained cleanliness of store by sweeping, dusting and removing trash.
- Assisted with inventory control, monitoring stock levels, and placing orders as needed for optimal product availability.
- Trained new employees on company policies, procedures and best practices for consistent performance across the team.
- Managed store opening/closing procedures efficiently to minimize downtime and maintain security standards.
- Collaborated with team members to ensure smooth daily functioning of the store and timely completion of tasks.
- Maintained visual appeal of storefront by regularly cleaning windows, arranging merchandise, and updating signage.
- Supported store operations by participating in regular staff meetings, sharing feedback, and implementing improvements.
Crew Trainer
McDonald's
07.2006 - 12.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Barrie North
Barrie, ON06-2010
Skills
- Strong work ethic
- Strong multitasking
- Teamwork and collaboration
- Decision-making
Languages
English
Native or Bilingual
Timeline
Server/Bartender
Piatto Pizzeria
01.2023 - 02.2025
Sales Associate
Little Burgundy
10.2022 - 07.2023
Assistant Manager
Oriellys Pub
07.2022 - 10.2022
Second Assistant
Mcdonalds
01.2019 - 07.2022
Server
CDS
10.2017 - 01.2018
Assistant Manager
SoftMoc
08.2016 - 10.2017
Key Holder
Ardene
09.2015 - 05.2016
Store Front Staff Member
Tim Hortons
08.2013 - 08.2015
Crew Trainer
McDonald's
07.2006 - 12.2012
High School Diploma -
Barrie North
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