Samiha Al - Jumaee
Boxmeer
Summary
Detail-oriented professional with expertise in SAP, Microsoft Office, and logistical organisation. Skilled in data entry, internet research, and team collaboration, with a strong focus on cultural awareness and personnel motivation. Adept at ensuring accuracy through attention to detail while effectively delegating tasks to optimise productivity. Committed to leveraging organisational skills to drive operational efficiency and support team success.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Acting Executive Secretary to Country Manager
Emirates Airlines
Sana’a
2012.04
- Managed executive office operations.
- Organized meetings and prepared minutes.
- Coordinated correspondence and documentation.
- Maintained records and filing systems.
- Assisted with office administration and communications.
Travel Desk Officer
Pacific Inter-Link Sdn Bhd
Kuala Lumpur
2017.02 - 2026.06
- Coordinated domestic and international business travel arrangements.
- Managed hotel bookings, transportation, and travel schedules.
- Created and processed Purchase Orders using SAP.
- Followed vendor invoices and payment status.
- Supported senior management with international travel planning.
- Maintained travel records and documentation.
Travel Desk Officer (Travel Coordinator)
Pacific Inter-Link Sdn Bhd Kuala Lumpur
Kuala Lumpur
2017.02 - 2021.12
- Handling the Business & personal travel related. -(Tickets –Hotels – Transportation)
- Create Purchase Order for every transaction using SAP system
- Follow vendor’s invoices until payment is made.
- Assisting Managing Director with his overseas travel & meetings.
Senior Customer Sales & Service Agent / Acting Team Leader
Emirates Airlines
Sana’a
2002.08 - 2015.03
- Managed reservations and ticketing services.
- Supported travel agencies and corporate clients.
- Coordinated customer service operations.
- Trained and coached new employees.
- Led daily operational activities in the absence of supervisors.
- Resolved customer issues and service escalations.
- Managed loyalty program services for frequent flyers.
Snr. Customer Sales & Service Agent
Emirates Airlines
Sana’a
2002.08 - 2015.03
- Acting Customer Sales & Service Team leader.
- Report directly to Sales Manager
- Literate to use Emirates system for reservation.
- Provide and assist the travel agents needs.
- Responsible to provide special facilities for the frequent flyer passengers through the travel agent requests.
- Good employee relations with colleges. Customers & travel agents
- Coordinating and making packages over the world.
- Coaching new staff, on-job trainer
- Acting Exclusive Security for Country Manager Apr 2012.
- Organized and well managed for Country Manager Reception office.
- Attending and organizing head of office meeting and taking minutes.
- Taking care of all kind of bills.
- Coordinate communication, documentation, and information.
- Filing, distributing, receiving, sending, drafting and monitoring incoming and outgoing correspondence and documentation.
- Responsible in dealing problems concerning student.
Education
Bachelor Degree HBO - Business Administration & Accounting
Sanaa Unibersity
YEMEN 2006.06 - 2010.06
Skills
- SAP and Microsoft Office
- Data entry and internet research
- Logistical organization
- Personnel motivation and delegation
- Cultural awareness
- Attention to detail
- Team collaboration
Certification
- Emirates Business Rewards
- Environmental Management System
- Country Business Plan
- 2010 DGR Significant Change
- Basic Aeronautics
- Information System
- Protection Information Security
- Performance matters
- Business Excellence introduction to Dubai Quality Awards
- Skywards Rewarding Loyal customers
- Reservation
- Issuing Electronic Tickets
- Najm Suggestions and Nominations
- Najm
- Wearing the Emirates Uniform
LANGUAGE SPOKEN:
Arabic – Native
Master or proficient
C2
English – Fluent
Advanced
C1
Dutch – B1 (Basic
Intermediate
B1
Amharic
Upper intermediate
B2
HOBBIES:
Photography
TRAINING ATTENDED:
- May 2014 Skywards for Frontline
- January 2011 Dubai Stop Over Programme
- April 2010 Ticketing advance Easy Mars, Dubai
- March 2010 On-Job Trainer Development Programme
- March 2010 Easy MARS Essentials for Sales and Service
- February 2010 Smart Sell Customer Service and Sales Training
- March 2008 Smart Sell Customer Service and Sales Training
- April 2006 Emirates Holidays Brochure Launch, Dubai
- February 2004 Emirates Reservation/Ticketing and Sales 2, Dubai
- November 2000 Emirates Reservation/ Ticketing and Sales 1, Dubai
- April 2000 Completed Frequent Flyer Course in Emirates Training Center In Dubai.
Affiliations
- Photography & Design
TRAINING HIGHLIGHTS
- Reservation & Ticketing
- Sales & Customer Service
- Information Security
- Business Excellence
- Skywards Loyalty Program
- On-the-Job Trainer Program
- Smart Sales Training
CORE COMPETENCIES
- Logistics Coordination
- Purchase Order Processing
- SAP System
- Vendor Management
- Documentation & Record Keeping
- Customer Service
- Administrative Support
- Travel Coordination
- Supply Chain Support
- Team Leadership
- Data Entry & Reporting
- Problem Solving
Timeline
Travel Desk Officer
Pacific Inter-Link Sdn Bhd
2017.02 - 2026.06
Travel Desk Officer (Travel Coordinator)
Pacific Inter-Link Sdn Bhd Kuala Lumpur
2017.02 - 2021.12
Acting Executive Secretary to Country Manager
Emirates Airlines
2012.04
Bachelor Degree HBO - Business Administration & Accounting
Sanaa Unibersity
2006.06 - 2010.06
Senior Customer Sales & Service Agent / Acting Team Leader
Emirates Airlines
2002.08 - 2015.03
Snr. Customer Sales & Service Agent
Emirates Airlines
2002.08 - 2015.03