Experienced techno functional BusinessConsultant with top-notch implementation and project management skills. Highly organized, methodical and process oriented at work across high- performance teams.
Well-versed in multiple business domains banking&financial,insuranceandretail projects
Experience in working in the client facing environment across various regions like Canada , UK , Europe and APAC
Extensively involved in gathering & documenting requirements, elicit and analyze business needs for complex projects , planning, solutioning and validating results in UAT as per business expectations
Multi-tasking , versatile, service-oriented, results-driven, hardworking and forward-thinking business consultant well-known for successfully taking a project from shop drawing to completion.
Ability to lead , manage, motivate , and work with teams in cross functional and fast going environments.
Excellent communication, influencing , facilitation and stake holder management skills
Liaise with multiple stakeholders such as IT, Business, Compliance and Operations within departments to ensure effective management of requirements by actively seeking solutions related to building and improving the process
Overview
12
years of professional experience
4
years of post-secondary education
9
Certifications
Work History
TCS
Utrecht
Lead Business Consultant
09.2019 - Current
Job overview
Working for a large dutch bank
Worked as a functional Business Consultant for wholesale and rural clients identifying the process gap along with bringing strategic changes to improve the existing process flow for client onboarding
Managing two teams ( 18 people ) looking after end-end delivery in an “agile way of working” . Along with this , I am also responsible to train and support new project managers / colleagues
Created clear and comprehensive project plans, analysis and execution methods for the entire team
Devised processes to boost long-term business success and increase profit levels.
Elicited and analyzed complex business needs into functional requirements and came up with the best possible solution with plans to execute in future sprints
Played a key role working with business architect and developers to implement “risk model” which can calculate customer onboarding risk as per global compliance and regulatory norms
Supported run teams in BAU incident handling
Implemented scenarios in the CDD model that mandatory for the bank to carry on with the license to operate
Developed business test scenarios by clearly writing those in PBI as acceptance criteria for developers
Worked closely together with the business in defining and analyzing the epics, features and user stories
Experienced in designing functionality, processes, conceptual & logical data model
Conducted interviews with key business users to collect information on business processes and user requirements
Reviewed testing done by the technical team to ensure that requirements have been correctly implemented
Validated the same in UAT before production implementation
Provided user training on newly added functions in application Created handover documentation
Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions and made an agreement on the priority deliverable;ist
Conducted regular reviews of operations and identified areas for improvement.
TCS
Sr. Business Analyst
08.2015 - 08.2019
Job overview
Worked for a large reputed Canadian bank
Worked as a business analyst in “Investment Banking” for establishing rules and policies
Analyzed and resolved business problem and increased results by supervising emergency issue resolution strategy
Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Created strategies to optimize portfolio performance and reduce risk.
Developed implementation methodologies while meeting key milestones
Executed analysis of risks and identified risk mitigation strategies
Conducted due diligence on potential investments and presented findings to stakeholders.
Participated in client meetings to discuss financial analysis and investment strategies.
Created mapping document , business requirement document ( BRD ) , system integration document ( SIS ) , Traceability matrix with clear instructions to mitigate any gap during development process
Conducted user demos and supported business users in their daily reconciliation process
Mentored teams and streamline techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.
Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
Directed team in executing and delivering various tactical and strategic plans.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Cognizant
Business Change Manager
08.2014 - 07.2015
Job overview
Worked for a reputed retail customer
Identified impacted parties, business partners and resources required for planned changes
Acts as a facilitator, responsible for the overall change management process
Authorize and approve minor/low change .Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk change
Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys
Designed processes and systems supporting business needs before, during and after transitions
Built support for change throughout business unit through direct outreach strategies
Created methods to integrate functions, optimize processes and prepare staff through proactive training
Partnered with business teams to understand needs and mitigate potential problems
Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes
Developed solutions to address complex issues and operational gaps
Produced detailed and relevant reports for use in making business decisions
Reviewed internal systems and organized training plans to address areas in need of improvement
Restructured procedures through coordination with compliance director to create and execute projects
Conducted thorough reviews of operations to devise and deploy improvement strategies.
CSC
BI : Datawarehouse Consultant
07.2011 - 07.2014
Job overview
Worked for a large Insurance client
Developed applications and designed processes for transformation and data management from company- wide databases
Generated reports, maintaining dimensional as well as relational data structures and managing operational data store and data warehouse
Utilized comprehensive understanding of data types and best practices for organization and display
Built data cubes, data marts and queries, maintaining every aspect of storage and translation
Assisted users in accessing databases, troubleshooting malfunctions and removing system-based barriers to task completion
Debugged systems and fixed program malfunctions quickly
Created data models and mapped content storage pathways to facilitate easy access and support troubleshooting access issues.