Samari Rivera Quiles
The Hague
Summary
Customer Service Specialist with years of experience in administrative support, client relations, and customer care. Organized, detail-oriented, and skilled in handling customer issued, managing schedules, and maintaining records. Fluent in Spanish and English with intermediate Dutch. Looking to contribute with my skills in a customer service role.
Overview
17
17
years of professional experience
Work History
Homeschool Educator
Self-employed
01.2020 - 12.2022
- Created and delivered personalized lesson plans to meet students learning needs.
- Monitored student progress and provided feedback to improve learning outcomes.
- Encouraged critical thinking and independent learning through engaging teaching methods.
Customer Service Representative
ACN Telecommunications
10.2010 - 04.2015
- Assisted customers with service inquires, account issues, and technical problems.
- Managed customer accounts, ensuring accurate billing and timely service activations.
- Worked closely with other teams to improve customer satisfaction.
- Consistently met performance targets, contributing to high levels of customer loyalty.
Sales Associate
Shakies Smoothie Shop
06.2010 - 09.2010
- Managed inventory, restocked supplies, and maintained a clean store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers, prepared orders, and handled transactions efficiently.
- Ensured all health and safety standards were followed, keeping the store clean and safe.
Psychologist Secretary
Private Practice
02.2006 - 07.2009
- Scheduled patient appointments and maintained the psychologist's calendar.
- Organized and updated confidential patient records.
- Handled billing, invoicing, and payments, including follow-ups.
- Answered phone calls and assisted clients, ensuring a friendly and professional atmosphere.
Education
Bachelor of Arts - Disciplinary Studies-Translation
University of Puerto Rico, Rio Piedras Campus
San Juan, Puerto Rico07-2006
Skills
- Effective communication
- Problem-solving and conflict resolution
- Multitasking and time management
- Customer Relationship Management
- Adaptability and teamwork
- Fluent in Spanish and English, intermediate in Dutch
Additional Information
Technical Skills
- Microsoft Office Suite: Word, Excel and Powerpoint
- Microsoft Teams: Experience with virtual meetings and team collaboration
- CRM Software: Basic Understanding of customer management tools
Languages
Spanish
Native language
English
Proficient
C2
Dutch
Upper intermediate
B2
Timeline
Homeschool Educator
Self-employed
01.2020 - 12.2022
Customer Service Representative
ACN Telecommunications
10.2010 - 04.2015
Sales Associate
Shakies Smoothie Shop
06.2010 - 09.2010
Psychologist Secretary
Private Practice
02.2006 - 07.2009
Bachelor of Arts - Disciplinary Studies-Translation
University of Puerto Rico, Rio Piedras Campus
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