Saleh Almaalham
Phone And Laptop Maintenance
Amsterdam,NH
Summary
Adept at driving customer satisfaction and enhancing service offerings, my tenure at Wave Phone in Back Market honed my skills in analytical thinking and efficient problem-solving. Specializing in sales strategy development and leveraging continuous learning, I've significantly contributed to product improvements and team performance, fostering a culture of excellence and innovation.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Support and After Sales Maintenance
Wave Phone in Back Market
02.2023 - 04.2024
- Worked closely with product development teams to share customer insights and feedback, contributing to improvements in future product releases.
- Managed a team of service technicians, ensuring high-quality repairs and maintenance services for customers.
- Analyzed customer feedback data to identify areas of improvement within the after-sales department, leading to enhanced service offerings.
- Providing Professional and Personalized Customer Support.
- Diagnosing and Repairing Mobile Device Malfunctions.
- Replacing Mobile Device Components, such as Screens and Batteries
- Efficient Problem-Solving Skills
- Social Media Management and Marketing.
- • Proficiency in Microsoft Office and Google Workspace applications (Proficiency in Microsoft Office and Google Workspace).
- Continuous Learning
Phone and Laptop Maintenance
Mediamarket
01.2019 - 09.2021
- Established strong relationships with clients through clear communication and consistent follow-up on service inquiries.
- Reduced repeat repairs by consistently verifying successful resolution of reported issues before closing tickets.
- Stayed up-to-date on industry trends and emerging technologies, applying new techniques to improve repair efficiency.
- Consistently met or exceeded performance metrics in a high-volume repair environment.
- Contributed to positive workplace culture through active participation in team meetings, events, and ongoing professional development opportunities.
- Developed comprehensive troubleshooting guides to streamline diagnostic procedures for technicians.
Sales Assistant
Samsung Alboraq Telecom
01.2016 - 08.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
Associate of Science - Construction Engineer
04.2001 -
High School Diploma -
04.2001 -
Skills
Customer satisfaction
Sales strategy development
Key performance indicators
Service level agreements
Warranty administration
Sales team training
Sales processes
Time Management
Analytical Thinking
Creative Thinking
Continuous Learning
Timeline
Customer Support and After Sales Maintenance - Wave Phone in Back Market
02.2023 - 04.2024
Phone and Laptop Maintenance - Mediamarket
01.2019 - 09.2021
Sales Assistant - Samsung Alboraq Telecom
01.2016 - 08.2018
Engineering Institute - Associate of Science, Construction Engineer
04.2001 -
Little Scientists School - High School Diploma,
04.2001 -