SAKSHI SINGH
Amsterdam,Netherlands
Summary
Dynamic and results-driven Retail & Operations Manager with 8+ years of experience in sales
operations, team leadership, and retail management. Proven expertise in driving customer
engagement, optimizing retail processes, and leading high-performing teams. Adept at implementing
sales strategies, enhancing consumer experience, and fostering a culture of service excellence.
Passionate about sports and fashion, with a track record of delivering exceptional store performance
and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Operations Manager
Gulshan Dynasty
Noida
09.2019 - 01.2024
- Company Overview: Gulshan Homz - Noida, India
- Supervised and trained a high-performing sales team, ensuring seamless operations and outstanding customer service
- Implemented sales strategies and forecasting tools to optimize retail performance and consumer experience
- Managed CRM systems to improve data integrity, increasing forecasting reliability by 35%
- Developed and executed sales enablement programs, reducing employee ramp-up time by 40%
- Partnered with cross-functional teams to streamline retail workflows and improve efficiency
- Gulshan Homz - Noida, India
Sales & Business Operations Consultant
Freelancer
Noida
11.2017 - 08.2019
- Advised retail businesses on optimizing sales workflows, improving efficiency by 30%
- Designed CRM dashboards to enhance sales pipeline visibility and decision-making
- Conducted training programs to improve customer service and sales performance
Operations & Sales Specialist
Emporio Armani
04.2015 - 10.2017
- Company Overview: Reliance Brands Ltd - India
- Managed day-to-day retail store operations, ensuring service excellence and a premium shopping experience
- Led a diverse team, coaching and mentoring sales associates to exceed performance targets
- Implemented sales enablement strategies, improving conversion rates and customer engagement
- Conducted regular staff training sessions on product knowledge, customer service, and operational best practices
- Analyzed sales performance metrics and implemented process improvements, increasing revenue by 20%
- Reliance Brands Ltd - India
Luxury Sales & Operations Associate
Diesel Black Gold
03.2014 - 12.2014
- Company Overview: Reliance Brands Ltd - India
- Provided a world-class shopping experience by delivering personalized customer service and product recommendations
- Assisted in visual merchandising and store layout planning to enhance the customer journey
- Led promotional campaigns, driving brand engagement and sales growth
- Collaborated with store leadership to maintain stock levels and optimize product assortment
- Reliance Brands Ltd - India
Education
Bachelor of Science - Retail Management & Merchandising
Footwear Design & Development Institute (FDDI, IGNOU)
Noida, IndiaSkills
- Retail CRM and POS Systems (Salesforce, SAP)
- Sales forecasting and pipeline management
- Customer Experience Enhancement
- Team leadership
- Coaching and mentoring
- Process improvement
- Operations
- Sales expertise
- Microsoft Office: PowerPoint, Excel
- Inventory management
Certification
- Agile Management
- Microsoft Office Specialist
Personal Information
- Date of Birth: 16/Nov/1992
- Nationality: Indian
- Marital Status: Married
Languages
English
First Language
Dutch
Beginner (A1)
A1
Timeline
Sales Operations Manager
Gulshan Dynasty
09.2019 - 01.2024
Sales & Business Operations Consultant
Freelancer
11.2017 - 08.2019
Operations & Sales Specialist
Emporio Armani
04.2015 - 10.2017
Luxury Sales & Operations Associate
Diesel Black Gold
03.2014 - 12.2014
Bachelor of Science - Retail Management & Merchandising
Footwear Design & Development Institute (FDDI, IGNOU)
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