SAJANAN S S
SRINAGAR
Summary
Exceptional Bio-medical Support Specialist and leader focused on integrity and service excellence. Determined to continue providing excellent customer service. Reliable team player committed to working on, supporting, and growing with a highly supportive team. Total 14 years of experience with the healthcare management that should help to implement new techniques in healthcare services.
Overview
15
15
years of professional experience
Work History
Technical Manager
Trimed Solutions (I) Pvt Ltd
03.2022 - Current
- Looking after all service maintenance of medical devices installed in Govt institutes in Kashmir. Managed over 6-10 customer calls per day
- Deputing the staffs concerned to health facilities where breakdown calls generated and following up spare disbursal to complete break down complaints in a shortest period
- Taking care of preventive maintenance and calibration process to complete it on a scheduled time
- Oversewing the stock availability and instructing the purchase team to maintain the spare in stock with a minimum quantity all time
- Maintain the customer relationship with the regular visit and telephonic communications
- Strengthening the relation with the communication with the, /Vendor to avoid the service/spare delay to the field
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Analyzed project-related information and made recommendations based on discoveries.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Branch Service Manager
Kirloskar Technologies Pvt Ltd
03.2021 - 12.2021
- Managing BEMP contract with Odisha state of Medical Corporation Ltd (OSMCL)
- Oversewing preventive and corrective maintenance of all listed equipment whatever installed at Govt Institutions
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Maintaining proper inventory of medical equipment available in hospital
- Providing technical advice to Biomedical Technical Staffs
- Ensure proper training (OEM) for all biomedical staffs for critical and high value medical equipment
- Corresponding with Senior Health Centre staffs as well as OSMCL officers
- Maintains better communication with all OEM/Vendor concerned to get proper service/spare support on time
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations
Zonal Manager
Trimed Solutions (I) Pvt Ltd
10.2018 - 02.2021
- Coordinated with all Engineers, Manufactures and Medical professionals Corresponding with Senior Health Centre Staffs
- Developed reports of zone performance and presented data to upper management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handling spare request and following up to get them within a shortest period
- Taking care of preventive maintenances according to specified schedules
- Ensuring that all Equipment are properly calibrated by overseeing management and maintenance
- Established team priorities, maintained schedules and monitored performance.
Senior Service Engineer
Transasia Bio-Medicals Ltd
08.2017 - 09.2018
- Installation, Inspection, Maintenance and Service Support System to end-users of Biochemistry Analyzer, Hematology Analyzer, Blood Gas Analyzer, Electrolyte Analyzer
- Visited customer locations to assess equipment functioning and develop repair plans.
- Adjusted machine settings to maximize performance and equipment longevity.
- Resolved customer complaints in prompt, polite and professional approach.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Scheduled and implemented maintenance activities for equipment.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Diagnosed and resolved machine operation variations and equipment problems.
- Investigated and corrected mechanical problems with machinery.
Biomedical Engineer
King Abdullah Medical Complex
11.2015 - 05.2017
- Maintenance & Troubleshooting of Medical Equipment clinically as well as technically
- Maintain and managing proper documentation of all equipment
- Updating inventory of all equipment by category wise
- Researched and recorded biomedical and environmental data.
- Kept detailed records and documents of research requirements and procedures.
- Addressed and resolved complex issues and delegated tasks to crew.
Service Engineer
Epsilon Diagnostics
02.2009 - 11.2015
- Service and Application Support for clinical diagnostics equipment’s including Automated Hematology Analyzers, Blood Gas Analyzers and Electrolyte Analyzers
- Analyzed and evaluated performance and optimized efficiency.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Manage Customer Relationship
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
Education
Engineering Diploma - Electronics
State Board of Technical Education
Kerala06.2007
Skills
- Ability to lead management team
- Good skill in complex problem Solving
- Excellent judgment and decision Making
- Expert data analysis and Clinical Research
- Excellent mathematical reasoning Skill
- Excellent critical thinking quality
- Technical Improvement Knowledge
- Customer Needs Assessments
- End-User Support
Languages
Malayalam
Native language
English
Upper intermediate
B2
Hindi
Intermediate
B1
Tamil
Upper intermediate
B2
Timeline
Technical Manager
Trimed Solutions (I) Pvt Ltd
03.2022 - Current
Branch Service Manager
Kirloskar Technologies Pvt Ltd
03.2021 - 12.2021
Zonal Manager
Trimed Solutions (I) Pvt Ltd
10.2018 - 02.2021
Senior Service Engineer
Transasia Bio-Medicals Ltd
08.2017 - 09.2018
Biomedical Engineer
King Abdullah Medical Complex
11.2015 - 05.2017
Service Engineer
Epsilon Diagnostics
02.2009 - 11.2015
Engineering Diploma - Electronics
State Board of Technical Education
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