Sai Prasad CH
Bengaluru,India
Summary
Motivated and results-driven IT professional with extensive experience in Technical Support Leadership, vSphere Administration, and Infrastructure Management. Proven track record at Tata Consultancy Services, where I developed deep expertise in managing complex VMware clusters, maintaining virtualization infrastructure, providing network support, and administering Windows Server environments.
Passionate about delivering innovative solutions and enhancing customer experiences, I am eager to contribute to a forward-thinking organization as a Technical Support Engineer, bringing a strong commitment to excellence, continuous improvement, and aligning IT operations with business goals to enhance service quality and drive operational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical lead
Tata Consultancy Services
Amsterdam, North Holland
07.2022 - Current
- On-Premises Data Center Administrator involves the day-to-day management of both the physical and virtual infrastructure of a data center
- Managing server room infrastructure, including rack organization and the installation of new servers and storage systems.
- Deploying new VMware clusters in both data center and branch office environments to support virtualization and workload scalability.
Technical specialist
Tata Consultancy Services
Bengaluru, India
01.2019 - 07.2022
- Work involves installing, configuring, and managing virtual infrastructure, Virtual center and ESX servers with latest vSphere 7.x and 8.x versions.
- Deploying and Managing ESXi Hosts in HP/Dell Hardware and VxRail Nodes
- Creating and managing virtual machines and installing VM Tools into VM’s.
- Creating templates from VM’s deploys VM’s from templates and allocates resources.
- Monitoring of Virtual Machine’s & ESX servers (CPU, Memory, Disk and Network Utilization).
- Converting P2V and V2V using VMware Standalone Converter.
- Creating duplicate Virtual Machine’s using cloning technology (Hot & Cold).
- Migration of Virtual Machines using VMotion and Storage VMotion.
- Creating Clusters for High Availability (HA) and Dynamic Resource Scheduling(DRS).
- Creation of Virtual Switches, Ports and Port groups and setting up Security Policies for Virtual Networks.
- Installing and Managing ESXi Servers and vCenter Servers in Remote Offices.
- Moving VM’s from one data store to another data store using Storage VMotion.
- Performing Root Cause Analysis for all critical incidents.
- Review incidents and service requests randomly, analyze and provide inputs for improvement in quality.
- Monitoring and reporting daily, weekly, and monthly server status.
- Scheduling backups and restoring backups as on required.
- Installing, Troubleshooting and Backup process (using Microsoft DPM Backup).
- Assigning rights and privileges to users to access files and folders.
- Installing Windows Server roles and features based on application requirement.
- Performing HPE ProLiant Server firmware updates and BIOS updates.
- Performing Dell PowerEdge Server firmware updates through Lifecycle Management.
- Creating and maintaining detailed documentation of the data center’s layout, systems, and processes.
- Creating foundational PowerShell/vSphere CLI scripts for specific tasks.
ITO Svc Delivery Consultant
Hewlett Packard Enterprise Services
Bengaluru
09.2014 - 12.2018
- Create and manage VM templates for standardized deployments; provision new virtual machines from templates and allocate compute resources accordingly.
- Monitor the performance and health of Virtual Machines and ESXi hosts, focusing on CPU, memory, disk, and network utilization.
- Clone virtual machines using both hot (online) and cold (offline) cloning techniques to create duplicates or backups.
- Perform live migrations of virtual machines using vMotion, and relocate storage using Storage vMotion to minimize downtime and balance workloads.
- Configure and manage clusters for High Availability (HA) and Dynamic Resource Scheduling (DRS) to ensure workload optimization and service continuity.
- Create and configure virtual switches, port groups, and implement security policies to manage and secure virtual network traffic.
- Install and administer ESXi hosts and vCenter Servers across both local and remote office environments.
- Perform physical-to-virtual (P2V) and virtual-to-virtual (V2V) conversions using VMware Standalone Converter to facilitate migration and consolidation.
- Generate and analyze daily, weekly, and monthly reports on server and infrastructure status to ensure proactive monitoring and maintenance.
- Develop basic PowerShell and vSphere CLI scripts to automate routine tasks and improve operational efficiency.
- Schedule and manage VM backups, and perform restores as needed to support business continuity and disaster recovery planning.
Senior Engineer
Network Solutions an IBM Company
Bengaluru
08.2010 - 08.2014
- Assign and manage user permissions and access rights to files and folders in accordance with organizational policies.
- Install and configure Windows Server roles and features based on specific application or service requirements.
- Perform installation, configuration, and ongoing maintenance of Windows Server 2016/2019 environments.
- Create and manage Active Directory (AD) users and groups, ensuring proper organizational unit (OU) structure and group policies.
- Handle user account administration in Active Directory, including creation, deletion, and modification of user profiles.
- Maintain and update daily operational checklists, ensuring timely reporting to management.
- Monitor and report on server health and performance through daily, weekly, and monthly status checks.
- Schedule and manage backup operations, including restoration of data as required for business continuity and disaster recovery.
Education
MCA - Computer Applications
Madras University
Chennai07.2009
B.Sc. - Computers
S.V. University
Nellore, Andhra Pradesh09.2005
Skills
- vSphere Administration
- Onsite Data center technical support
- VMware ESXi Servers
- VMware vCenter Servers
- VMware Converter
- VMware HA and DRS
- VMware Distributed Switches
- Dell VxRail Administration
- Synology NAS Administration
- Virtual Desktop Infrastructure
- Dell Power scale Administration
- Windows Server management
- Firmware updates implementation
Certification
- VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)
- 2V0-21.20 Professional VMware vSphere 7.x
- ITIL V3 Foundation
- Microsoft Azure Administrator (AZ-104)
Personal Information
- Age: 40
- Father's Name: Rajendra
- Date of birth: 01-Sep-1985
- Gender: Male
- Nationality: Indian
- Marital status: Married
Custom
I declare that the information stated above are true and correct to the best of my knowledge and belief.
Timeline
Technical lead
Tata Consultancy Services
07.2022 - Current
Technical specialist
Tata Consultancy Services
01.2019 - 07.2022
ITO Svc Delivery Consultant
Hewlett Packard Enterprise Services
09.2014 - 12.2018
Senior Engineer
Network Solutions an IBM Company
08.2010 - 08.2014
MCA - Computer Applications
Madras University
B.Sc. - Computers
S.V. University
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