Sai Kousik Agastyaraju
Eindhoven,NB
Summary
Accomplished Site Reliability Engineer with over 6 years at Tata Consultancy Services, specializing in system scalability and reliability. Demonstrated expertise in virtual platform deployments and Ansible, coupled with exceptional problem-solving abilities. Renowned for enhancing system availability and directly engaging with global customers, ensuring seamless, efficient operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Tata Consultancy Services
09.2017 - 07.2019
- • Project Name : N.S.C (Network Scale Compute)
• Client : Ericsson
• Role : Eops administrator (microservices deployment)
• Containerization
Platform : Eops infra (ansible, Django webserver, Kubernetes)
• DB : mongodb
• Wow : DevOps, Agile
• Duration : 2017 to 2019
Description:
Network Scale Compute is cloud platform, which helps users to deploy and use their own microservices on platform which is based on Docker container and also provides high availability data storage along with production support assistance and monitoring.
Roles & Responsibilities:
• Responsibility of deploy microservices
• Maintenance and upgrade MongoDB
• Deploying micro services onto platform and support to customer to understand how to deploy and use of platform.
• Onboarding new customer and providing them access privileges in platform.
• Solving issues related to microservice deployments and accessibility
Site Reliability Engineer
Tata Consultancy Service
08.2019 - Current
- VCP (Virtual Computing Platform) is scalable and high available (99.99%) big data platform for FAB applications. It is mainly used to store bigdata generating from machines and process using applications/services to provide feedback and control scanners in FAB network
- Installation of VCP (Hadoop Eco System (Hortonworks),DC/OS, containerized applications and Splunk) using ansible playbooks at Customer Data centers.
- Upgrade and qualification of deployment package version.
- Handling issues of Customer Prod & Beta data centers and applying respective fixes for them
- Creating, executing and qualifying test cases for customer packages of upcoming versions, identified bug, expected functionalities of upcoming deployments.
- Applied agile software development methodology to elevate final products and streamline development efforts.
- Developed test execution plans and cycles using JIRA.
- Created technical documentation (work around and pcs (problem cause solution)) for issue/bugs identified at package qualification.
- Prepared procedural documents for cluster expansions and maintenance.
Education
Master of Science - Information Technology
UNIVERSITY COLLEGE OF ENGINEERING
Kakinada, AndhraPradesh, India 06.2017
Bachelor of Technology - Computer Science And Engineering
Jawaharlal Nehru Technological University
AndhraPradesh, India06.2014
Skills
- Expertise in deployments, management, building, installing and maintaining of Virtual platforms
- Experience in built, scalable and maintain of production applications and ensure resource availability with out any impact
- Good experience in deploying software/applications on to virtual platforms using ansible
- Experience on maintaining infrastructure (RHEL,OS firmware upgrades) on nodes level at customer environments
- Implementing various methodologies in monitoring customer production system and ensure no downtime
- Familiar with different customer environments and their networking and security methods
- Having good experience in providing direct support at customer site Globally
- Experienced on container platform tools like docker, Kubernetes, and Marathon
- Hands on experience in advanced monitoring tools like Splunk
- Experience on maintaining infrastructure (RHEL,OS firmware upgrades) on nodes level at customer environments s communication between technology and end-users
- Experience in microservices architectures in various orchestration platform such as DC/OS
- Familiar with Hadoop eco system and databases such as mongodb
- Strong ability in problem solving related to issues at customer production environments
- Involved in defining Incident and change management resolutions with customers and help them to define support way of working
- Proven track record of engaging directly with customers to understand their needs, address concerns, and deliver solutions that exceed expectations
- Extremely familiar with multicultural and international teams, fast learning and high commitment
Accomplishments
- Appreciation from the one of the Chinese customer for providing direct support and build,deploy and maintain the production environment.
- Coordinate the customer and Employer operational related activities and help them to organize way of work in support.
- Represented on behalf of my team in renowned conference held with various customers for ASML and explain them the importance related to operational/support
Certification
- Completed Basic training related Goolge cloud platform.
- Completed the Basic training related to GenAI
Languages
Telugu
Native language
English
Proficient
C2
Chinese (Mandarin)
Beginner
A1
Timeline
Site Reliability Engineer
Tata Consultancy Service
08.2019 - Current
Customer Support Executive
Tata Consultancy Services
09.2017 - 07.2019
Master of Science - Information Technology
UNIVERSITY COLLEGE OF ENGINEERING
Bachelor of Technology - Computer Science And Engineering
Jawaharlal Nehru Technological University
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