Summary
Overview
Work History
Education
Skills
Miscellaneous - Languages
Telephone
Children
Private Activities
Professional Career
Personal Information
References
Affiliations
Languages
References
Timeline
Generic
Sabrine van den Oever-Dobbelaar

Sabrine van den Oever-Dobbelaar

Woerden

Summary

Strong supply chain analyst, strong in process improvements throughout the whole organization who can translate goals in roadmaps for clear guidance throughout (operational) organization. Good combination of a hands-on ‘getting-things-done’ mentality and structural improvement skills. 25 years of experience in inside sales, customer service, manufacturing, material management, logistics distribution and very well understanding the links between operations, sales and finance. Costs focus and knowledge about ICT specific SAP. Focus on developing people, supporting my team members to grow. Focus on process improvements.

Overview

25
25
years of professional experience

Work History

Global Sales Customer Service Manager

KSB Manufacturing Netherlands BV
Alphen aan den Rijn
11.2021 - Current
  • Responsible for the Order management team Global Sales (9 people)
  • Increase involvement of the team within the company
  • Encouraging independence of the team within the company
  • Implement different management style to improve our team skills
  • Focus on growth of the intercompany Sales while enlarging and supporting customer intimacy
  • Continuous improvement of work processes intercompany world wide
  • Focus on First time right, improve efficiency
  • Raise order intake KPI as target is to double the number of output of our production facility
  • Communication between the several departments (logistics, planning, production etc)
  • Supporting to hand over the current dealer network to the KSB local Sales offices
  • Supporting growth of the OEM business with local KSB sales offices
  • Build strategy for the department together with our department manager.

Inside sales manager

Struyk Verwo Infra BV
01.2019 - 10.2021
  • Responsible for the department inside sales region West (14 inside sales + 1 receptionist)
  • Responsible for supporting daily sales activities
  • Continuous improvement of work processes
  • Giving best support to Improving sales and customer satisfaction
  • Margin improvement
  • Inventory management with regards to careful order monitoring
  • Communication between the several departments (logistics, planning, production etc).

Materials Manager EMEA

Legrand AV
Eden Prairie
03.2013 - 12.2018
  • Responsible for the departments, Logistics, Distribution and Purchasing
  • Responsible for daily production planning
  • Built culture of continuous improvement and operational excellence
  • Design and run continuous improvement processes on Operations
  • Giving best support to sales and customer satisfaction
  • Cost reduction
  • Inventory management
  • S&OP Process
  • SAP Internal process trainer
  • Internal Auditor ISO
  • Selected key projects: Vaddio; integration of Vaddio organization within EMEA
  • Support Plant manager with 'Project Vive'; closing of our French facility (60FTE), transferring knowledge, setup in SAP for local production
  • Chief, Sanus project'; transfer all 3PL activities to Weert
  • Several 3PL were now diversified over Europe.

Special projects Manager EMEA

Legrand AV
01.2012 - 01.2013
  • After acquiring Projecta/Dalite by Milestone, coordinate move from Eindhoven office to Weert office location
  • Support Integration between Chief/Sanus mounts (Eindhoven) and Projecta Screens (Weert)
  • Integrate 2 inside sales departments
  • Support integrate 2 sales departments
  • External Sales Activities Middle East region; tradeshows and acquiring new customers for that region
  • Extend 'SAP'; implementation of SAP through whole organization due to acquiring new facilities.

Operations Manager EMEA

Legrand AV
01.2009 - 01.2012
  • Responsible for the departments, Insides Sales & Customer Service, General Logistics and Distribution
  • Built culture of continuous improvement and operational excellence
  • Giving best support to sales, growing double digit figures year over year
  • Optimize and integrate processes between category/customer forecast and customer service to drive customer excellence
  • Selected key projects: Select 3PL in the Netherlands and UK
  • Move 3PL Warehouse from Amsterdam to DSV Moerdijk.

Inside Sales & Customer Service Manager EMEA

Legrand AV
01.2006 - 01.2008
  • Participate setting up consumer division Sanus Systems and the professional division Chief Manufacturing in Europe, Middle East, and Africa
  • Main goal: to become a major player in the AV industry within respective region
  • Build, integrate, and develop the customer service organization and team members
  • Develop customer program together with Sales Director Europe
  • Build strong customer contact base
  • Selected key projects: 'SAP'; implementation of SAP through whole organization.

Operations Manager

CD Display Services BV
04.2002 - 03.2006
  • Initial logistics and project transfer from Philips to CDDS
  • Responsible for setup of administration system in Exact
  • Setup of general procedures
  • Responsible for customer service, quotes, tenders and service contracts
  • Maintain all documents (invoice, transport, customs) formalities for the shipping of the international projects
  • Maintain stock levels and setup of warehouse and warehouse stock
  • For projects, I was involved for making planning's, purchasing and setup logistical process
  • For the company I did all administration of projects, invoicing, stock levels, purchasing, salary administration, VAT/ICT/CBS reporting and year end closings with the accountant.

Order desk Employee Logistical department

Philips Nederland NV (Philips Vidiwall)
09.1998 - 04.2002
  • Order receipt and internal project planning indoor Videowalls
  • Initiate orders for purchasing
  • Lead up to warehouse for order picking & testing of the projects
  • Maintain all documents (invoice, transport, customs) formalities for the shipping of the international projects
  • Maintain stock levels and contacts for Transport suppliers
  • Maintain Exact modules for project/order/invoicing and stock modules
  • Support of technical project leader for large engineering projects installations
  • Selected key projects: 'SAP'; implementation of SAP, part of project team
  • Warehouse'; warehouse restructure, stock procedures and process change
  • Procedures change'; Setup of new procedures for customer service, projects and quality controls.

Education

Remote leadership Training -

01.2021

CHR Operational Management Development Program -

01.2020

Absence Management -

01.2019

Company first response Training (BHV) -

01.2017

Basics of Supply Chain Management CPIM -

01.2003

Philips Internal Forwarding & Distribution course -

01.2000

HTS Technische Bedrijfskunde
01.1998

Grafisch Lyceum
01.1994

HAVO
01.1991

Skills

  • Customer Service
  • Handling Escalations
  • Service Delivery Optimization
  • Training and Mentoring
  • Project Management
  • Complaint Resolution
  • Account Management
  • Customer Relationship Management (CRM)
  • Cross-Functional Collaboration
  • Focused on Customer Satisfaction
  • Employee Scheduling
  • New Hire Training
  • Time Management
  • Customer-Focused
  • Problem-Solving
  • Continuous Improvement

Miscellaneous - Languages

  • English (good)
  • German (basic)

Telephone

+31 6 120 70 578

Children

3

Private Activities

  • Hockey Coach
  • Referee committee Hockey
  • Parent Council member to support local activities at school

Professional Career

  • KSB Manufacturing Netherlands BV, http://www.ksb.com, Pumps, valves and services, The Plant in Alphen aan den Rijn is known within KSB as the factory of stainless steel centrifugal pumps and boosters sets for a large variety of water applications. In the Netherlands the brand name is known as Duijvelaar Pompen. Market leader for water pumps in the Netherlands. Worldwide we sell via KSB offices as well as private label accounts., Global Sales Customer Service Manager, 11/2021, current, Responsible for the Order management team Global Sales (9 people), Increase involvement of the team within the company, Encouraging independence of the team within the company, Implement different management style to improve our team skills, Focus on growth of the intercompany Sales while enlarging and supporting customer intimacy, Continuous improvement of work processes intercompany world wide, Focus on First time right, improve efficiency, Raise order intake KPI as target is to double the number of output of our production facility., Communication between the several departments (logistics, planning, production etc), Supporting to hand over the current dealer network to the KSB local Sales offices, Supporting growth of the OEM business with local KSB sales offices, Build strategy for the department together with our department manager
  • Struyk Verwo Infra BV, http://www.struykverwoinfra.nl, Public paving, Struyk Verwo Infra is the market leader in public paving in the Netherlands and part of CRH plc (http://www.CRH.com). The strongest points of Struyk Verwo Infra
  • Unrivalled product range
  • The provision of services
  • The employees most relationships also describe Struyk Verwo Infra as the ideal partner for collaboration. Sustainable products, services and people are resources. These serve the overarching goal of Struyk Verwo Infra: to achieve a total or final result desired by customers. A traffic-safe residential area or a characterful Square. Struyk Verwo Infra's stands for the most sustainable, attractive and cleverly furnished outdoor space. All business units are aimed at optimizing customer satisfaction – both externally and internally. Many professional market parties are active in the chain of public paving. Struyk Verwo Infra therefore works with various specialists who can advise and support the various chain partners such as clients, designers, contractors and managers in a targeted way from the realization of paving projects. Another strategic spearhead for Struyk Verwo Infra is the continuous investment in the digitization of important customer processes and tools for product information. All with the aim of supporting and unburdening the chain partners and individual customers. Struyk Verwo Infra is the only producer of concrete paving materials with all three production methods under one roof. It has a sophisticated mix and distribution of production sites, Inside sales manager, 01/2019, 10/2021, Responsible for the department inside sales region West (14 inside sales + 1 receptionist), Responsible for supporting daily sales activities, Continuous improvement of work processes, Giving best support to Improving sales and customer satisfaction, Margin improvement, Inventory management with regards to careful order monitoring, Communication between the several departments (logistics, planning, production etc)
  • Legrand AV, http://www.legrandav.com, Audiovisual products, Legrand AV (formerly Milestone Av technologies) is a leading designer and manufacturer of branded audiovisual products including flat panel mounting solutions, projector mounts, screens, equipment racks and AV furniture for both the consumer and commercial AV markets. Legrand ’s innovative products, sold principally under the Chief, Da-Lite, Sanus and Vaddio, Middle Atlantic brand names, are sold through numerous channels, including Pro AV dealers, regional home theater dealers, consumer electronics retailers, mass merchants and original equipment manufacturers. The company currently serves a broad base of more than 6,000 global customers with Legrand AV headquarters in Eden Prairie, USA. Legrand prides itself on innovation, customer-centricity, teamwork, integrity and empowerment. In North America, Legrand employs more than 3,600 people across 33 facilities. Globally, Legrand employs nearly 36,000 people., Materials Manager EMEA, 03/2013, 12/2018, Responsible for the departments, Logistics, Distribution and Purchasing, Responsible for daily production planning, Built culture of continuous improvement and operational excellence, Design and run continuous improvement processes on Operations, Giving best support to sales and customer satisfaction, Cost reduction, Inventory management, S&OP Process, SAP Internal process trainer, Internal Auditor ISO, Selected key projects: Vaddio; integration of Vaddio organization within EMEA. Support Plant manager with “Project Vive”; closing of our French facility (60FTE), transferring knowledge, setup in SAP for local production. “Chief, Sanus project”; transfer all 3PL activities to Weert. Several 3PL were now diversified over Europe.
  • Legrand AV, http://www.legrandav.com, Audiovisual products, Special projects Manager EMEA, 2012, 2013, After acquiring Projecta/Dalite by Milestone, coordinate move from Eindhoven office to Weert office location, Support Integration between Chief/Sanus mounts (Eindhoven) and Projecta Screens (Weert), Integrate 2 inside sales departments, Support integrate 2 sales departments, External Sales Activities Middle East region; tradeshows and acquiring new customers for that region, Extend “SAP”; implementation of SAP through whole organization due to acquiring new facilities (2012)
  • Legrand AV, http://www.legrandav.com, Audiovisual products, Operations Manager EMEA, 2009, 2012, Responsible for the departments, Insides Sales & Customer Service, General Logistics and Distribution, Built culture of continuous improvement and operational excellence, Giving best support to sales, growing double digit figures year over year, Optimize and integrate processes between category/customer forecast and customer service to drive customer excellence, Selected key projects: Select 3PL in the Netherlands and UK. Move 3PL Warehouse from Amsterdam to DSV Moerdijk
  • Legrand AV, http://www.legrandav.com, Audiovisual products, Inside Sales & Customer Service Manager EMEA, 2006, 2008, Participate setting up consumer division Sanus Systems (www.sanus.com) and the professional division Chief Manufacturing (www.chiefmfg.com) in Europe, Middle East, and Africa., Build, integrate, and develop the customer service organization and team members, Develop customer program together with Sales Director Europe, Build strong customer contact base, Selected key projects: “SAP”; implementation of SAP through whole organization
  • CD Display Services BV, Display market, Operations Manager, 04/2002, 03/2006, Initial logistics and project transfer from Philips to CDDS, Responsible for setup of administration system in Exact, Setup of general procedures, Responsible for customer service, quotes, tenders and service contracts, Maintain all documents (invoice, transport, customs) formalities for the shipping of the international projects, Maintain stock levels and setup of warehouse and warehouse stock, For projects, I was involved for making planning’s, purchasing and setup logistical process, For the company I did all administration of projects, invoicing, stock levels, purchasing, salary administration, VAT/ICT/CBS reporting and year end closings with the accountant.
  • Philips Nederland NV (Philips Vidiwall), Project orientated organization, Order desk Employee Logistical department, 09/1998, 04/2002, Order receipt and internal project planning indoor Videowalls, Initiate orders for purchasing, Lead up to warehouse for order picking &testing of the projects, Maintain all documents (invoice, transport, customs) formalities for the shipping of the international projects, Maintain stock levels and contacts for Transport suppliers, Maintain Exact modules for project/order/invoicing and stock modules, Support of technical project leader for large engineering projects installations, Selected key projects: “SAP”; implementation of SAP, part of project team. “Warehouse”; warehouse restructure, stock procedures and process change. “Procedures change”; Setup of new procedures for customer service, projects and quality controls

Personal Information

  • Place of Birth: Willemstad (Curacao)
  • Date of Birth: 01/18/74
  • Marital Status: Married

References

  • Mr. Arjan Calis, Manager Global Sales
  • Mr. Eric Schrijen, Director of Operations, Legrand AVD
  • Mr. Jos Lormans, Managing Director EMEA, Legrand AVD

Affiliations

  • Coach of youth Hockey teams
  • Voluntary work at Hockey club Arbitrage commitee

Languages

Dutch
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2

References

References available upon request.

Timeline

Global Sales Customer Service Manager

KSB Manufacturing Netherlands BV
11.2021 - Current

Inside sales manager

Struyk Verwo Infra BV
01.2019 - 10.2021

Materials Manager EMEA

Legrand AV
03.2013 - 12.2018

Special projects Manager EMEA

Legrand AV
01.2012 - 01.2013

Operations Manager EMEA

Legrand AV
01.2009 - 01.2012

Inside Sales & Customer Service Manager EMEA

Legrand AV
01.2006 - 01.2008

Operations Manager

CD Display Services BV
04.2002 - 03.2006

Order desk Employee Logistical department

Philips Nederland NV (Philips Vidiwall)
09.1998 - 04.2002

Remote leadership Training -

CHR Operational Management Development Program -

Absence Management -

Company first response Training (BHV) -

Basics of Supply Chain Management CPIM -

Philips Internal Forwarding & Distribution course -

HTS Technische Bedrijfskunde

Grafisch Lyceum

HAVO
Sabrine van den Oever-Dobbelaar