Open To Work
Rylan Vandersnick
Garretson
Work Preference
Summary
Dynamic Repair Technician with extensive experience at CPR Cell Phone Repair, excelling in customer service and technical diagnosis, Master level repairs for a vast array of electronic devices, and training junior employees and new hires to acceptable certification standards. Proven track record of enhancing customer satisfaction through effective communication and exceptional repair skills. Proficient in electronic device troubleshooting and repair, inventory management, and retail environment sales procedures. Achieved W.I.S.E., Apple OEM IRP, Samsung OEM IRP, Google OEM IRP, Centricity, SquareTrade, Spectrum, Assurant, and many other certifications to maintain Master Technician Status for over 10 years.
Diligent [Desired Position] with strong background in managing repair operations. Proven track record of troubleshooting complex issues and implementing effective solutions. Demonstrated expertise in team leadership and technical diagnostics.
Overview
14
14
years of professional experience
Work History
Repair Technician/Sales Associate
CPR Cell Phone Repair
08.2019 - 08.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Diagnosed and repaired various mobile devices, ensuring functionality and customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about products, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Trained junior technicians on repair techniques and best practices, enhancing team capabilities.
- Managed inventory of repair parts, optimizing stock levels for efficient operations.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Repaired and tested electronic circuit boards, wiring and components.
Repair Technician/Sales Associate
Phone-n-Fix
11.2016 - 08.2019
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Repaired and tested electronic circuit boards, wiring and components.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Expanded technical knowledge through continuous education in industry developments and trends.
Repair Technician/Sales Associate
Next2New Wireless
11.2013 - 11.2016
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Repaired and tested electronic circuit boards, wiring and components.
Sales Associate
Lambo's Convenience Store
07.2011 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma - Web Development
Southeast Technical Institute
Sioux Falls, SDGarretson High School
Garretson, SD05.2006
Skills
- Customer service
- Mechanical skills
- Safety requirements
- Equipment Repair
- Inventory management
- Electrical troubleshooting
- Soldering proficiency
- System testing
- Technical diagnosis
Certification
- Apple IRP, Apple - 2017 - 2025
- Samsung IRP, Samsung - 2018 - 2025
- W.I.S.E., Wireless Industry Service Excellence - 2018 - Present
- Google IRP, Google - 2019 - 2025
- Assurant AIZ, Assurant - 2020 - 2025
- Square Trade Internal, All State - 2021 - 2025
- CompTIA A+, Southeast Technical Institute - 2007 - 2010
- MCR CPO Certification, City of Garretson 2004 - 2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Portfolio
Board level Diagnosis
HDMI repair
Simple, but Elegant
My first major Promotion
Organization is Key
Quote
"I can do 3 types of job for you: Good, Fast, and Cheap. But you can only pick two. If it's Good and Fast, it isn't going to be cheap. If it's Good and Cheap, it isn't going to be Fast. If it's Fast and Cheap, it isn't going to be Good."
Benek Lisefski
Timeline
Repair Technician/Sales Associate
CPR Cell Phone Repair
08.2019 - 08.2025
Repair Technician/Sales Associate
Phone-n-Fix
11.2016 - 08.2019
Repair Technician/Sales Associate
Next2New Wireless
11.2013 - 11.2016
Sales Associate
Lambo's Convenience Store
07.2011 - 11.2013
High School Diploma - Web Development
Southeast Technical Institute
Garretson High School