Ruth Musau Ilunga
Castletroy
Summary
Dynamic customer service professional with a proven track record at WNS Global Services, excelling in customer retention and relationship management. Adept at problem-solving and time management, I consistently enhance customer loyalty and satisfaction while maintaining meticulous attention to detail in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
WNS Global Services
Centurion
04.2019 - 06.2021
- Identified and understood customer needs, delivering first-class service that supported business profitability while ensuring fair treatment of customers.
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact.
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service.
- Promoted client products to enhance customer experience and foster loyalty.
- Took action to improve customer retention and loyalty, contributing to a credible organizational reputation.
- Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner.
- Operate customer related information systems to the required standard maintaining accurate and secure records.
- Understand and adhere to the company and department standards, policies and procedures.
- Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.
- Provided assistance to customers in person and over the phone.
- High stress tolerance
- Collaborated with team members to achieve project goals.
- Adjusted to new processes and priorities in a dynamic work setting.
Warehouse Assistant
Absolute Pets
Gauteng
03.2017 - 03.2019
- Picked and dispatched orders daily to ensure timely delivery to stores.
- Delivering of stock to stores in a timely manner.
- Ensuring correct stock is delivered to the specific store.
- Loading of vehicle in an organized and careful manner.
- Received orders from suppliers and checked in stock to ensure accuracy.
- Recorded details of damaged goods to enhance inventory accuracy.
- Relocating and re-stacking of goods to make space for new deliveries.
Education
National Senior Certificate (Grade 12 School-Leaving Certificate) -
Kensington Secondary School
23 Protea Street Johannesburg 209401-2017
Skills
- Customer service
- Customer relationship management
- Customer retention
- Conflict resolution
- Time management
- Attention to detail
- Team collaboration
Languages
English
Proficient (C2)
C2
French
Native
Native
Timeline
Customer Service Representative
WNS Global Services
04.2019 - 06.2021
Warehouse Assistant
Absolute Pets
03.2017 - 03.2019
National Senior Certificate (Grade 12 School-Leaving Certificate) -
Kensington Secondary School