RUSIRA KARUNANAYAKA

• Completed opening and closing tasks to keep the restaurant running well and make sure the teams were ready to meet the needs of patrons
• Trained recently hired servers, placing a strong emphasis on safe food handling practices, customer relations, and security protocols
• Upheld precision, efficiency, and order by communicating well with the culinary crew; this led to many referrals and happy patrons
• Oversaw the rotation of staff, kept an eye on inventory, and helped make sure supplies were ordered on schedule

Processing standard teller transactions for customers, advising clients on financial instruments and services, establishing credibility with clients, acting in a leadership role in the absence of a supervisor, engaging in Cross-selling & lobby sales, handling remittances, and handling all types of cash transactions

• Managed multiple projects simultaneously through effective delegation ensuring that deadlines were met with accuracy.
• Facilitated smooth operations during high-pressure situations by remaining calm, organized, and proactive in addressing issues.

• Worked as an insurance advisor in Softlogic Life Insurance Company, advising and offering assistance on various insurance products, providing end-to-end claim management, calculating policy premiums, explaining benefits, and selling or up-selling policies

• Customer care involves answering customer inquiries, directing customers to resources, creating reports, attending team meetings, updating records, presenting ideas, and participating in team-building activities