Ruben Guerra
Bunschoten-Spakenburg
Summary
Organized and adaptable professional with experience in sales , guided tour planning , customer service , and project management across tourism and industrial sectors. Strong in communication, problem-solving and multitasking with a focus on delivering high-quality results and excellent customer service. Able to work effectively in teams and adjust to diverse work environments.
Overview
9
9
years of professional experience
Work History
Machine Operator/Inpak
Poppies Bakeries
04.2022 - Current
- Prepared machines for production process by equipping it with the required tools and parts
- Worked with precision machinery for mass production
- Controlled the products from the machine of high quality as well as made adjustments to improve the quality when possible
- Operate and monitor equipment including carton makers, carton sealers, drop packers and palletizers
- Able to work within a team to achieve the highest level of productivity possible
- Follow good documentation practices
- Flexibility to rotate between day and night
Tour Guide
Enroute Lisboa
03.2021 - 03.2022
- Personalized Tours Sales
- Conduct personalized guided tuk tuk tours throughout Lisbon and private guided tours throughout Fatima
- Clearly and articulate provided information to customers in engaging manner
- Answered questions that the customers have
Customer Service
Armatis Insights
03.2020 - 03.2021
- Memorized entire line of Vodafone's products and services , including prices and special discounts
- Sold Vodafone's home and phone services
- Provide basic technical support for clients to resolving their issues
- Remained courteous and calm all the time even during moments of intense customer displeasure
Bartender
The Flag Pub
09.2019 - 02.2020
- Served customers draft beer, wine, shots, cocktails and non-alcoholic drinks properly
- Maintened smooth operations behind the bar with quick order times and clean workspace
- Restocked and replenished bar inventory and supplies before shifts
Tour Guide
Enroute Lisboa
06.2017 - 09.2019
- Conduct personalized guided tuk tuk tours throughout Lisbon and private guided tours throughout Fatima
- Clearly and articulate provided information to customers in engaging manner
- Answered questions that the customers have
Office Clerk
Armasul S.A
03.2016 - 05.2017
- Responded to messages, emails and calls to suppliers, carriers and clients
- Maintened accurate and up-to-date export shipping guides and invoices for the finance and accounting team
- Managemented delivery times of pending goods such as shipping time to customers
Education
High Shool Diploma -
Escola Secundária Monte de Caparica
2015
Skills
- ADAPTABILITY
- COMMUNICATION
- TIME MANAGEMENT
- CREATIVE PROBLEM SOLVING
- SALES
- PROJECT MANAGEMENT
- ORGANIZATION
- MULTITASKING
- TEAM WORK
- TRAVEL KNOWLEDGE
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Upper Intermediate
B2
Dutch
Beginner
A1
Personal Information
Date of birth: 30/04/1997
Timeline
Machine Operator/Inpak
Poppies Bakeries
04.2022 - Current
Tour Guide
Enroute Lisboa
03.2021 - 03.2022
Customer Service
Armatis Insights
03.2020 - 03.2021
Bartender
The Flag Pub
09.2019 - 02.2020
Tour Guide
Enroute Lisboa
06.2017 - 09.2019
Office Clerk
Armasul S.A
03.2016 - 05.2017
High Shool Diploma -
Escola Secundária Monte de Caparica
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