Roxan Pillay
RICHARDS BAY
Summary
I am a Driven and Empathetic Professional.
A Team player and an absolute hard worker who is willing to learn the necessary functions and skills to be productive and grow within the network.
Experienced Office Management and Administration optimizing productivity, efficiency and service quality across various environments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
ADMINISTRATION
ARAMEX
RICHARDS BAY
04.2015 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Weekly Cash Recon and Managing Card Transaction Recon to Accounts
ADMINISTRATION
DHL
RICHARDS BAY
11.2011 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Certificate - N4-N6 Business Management
Umfolozi College
Richards Bay 04.2001 -
High School Diploma -
Richards Bay Secondary School
Richard's Bay 01.1999 - 12.2003
Accomplishments
- Business Manager at Family Hospitality Business in Richards Bay
- Various Customer Service and Appreciation Awards at Current Company
- First Aider
- Sustainability Leader
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- I am a Self Motivated Person
Timeline
ADMINISTRATION
ARAMEX
04.2015 - Current
ADMINISTRATION
DHL
11.2011 - 03.2015
Certificate - N4-N6 Business Management
Umfolozi College
04.2001 -
High School Diploma -
Richards Bay Secondary School
01.1999 - 12.2003
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