Roukaya Chaouch
Budapest
Overview
4
4
years of professional experience
Work History
French Speaking Customer Service & Supply Chain Sp
LAT Nitrogen
05.2023 - Current
- First point of contact for B2B customers
- · Coordinate the Order-To-Cash (OTC) process from order management, logistic execution and invoicing
- Answer and follow-up customer queries: e-mails, orders and calls.
- Responsible for order management, delivery creation, haulier selection, transport bookings and invoicing
- Plans loading capacities, handles transport documents and logistic service invoices.
- Liaise with other internal departments in respect of resolving customer enquiries.
- Process debit notes and credit notes as required relating to price or delivery discrepancies.
- Supports claim handling process according to the claim handling procedure
- Follow up payment behavior of the customer
- Communicate towards external logistical partners to ensure on time delivery
- Identify, analyze and solve customer issues
- · participate in projects
French Speaking Customer Service and Inside Sales
EATON
04.2020 - 03.2023
- Manage the Order To Cash Customer Service processes
- Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt with in a timely manner.
- Handle customer requests, order entry and order follow up in a high level.
- Inform the customer about product availability, delivery dates.
- Provide support to customers who require guidance regarding their issues and queries related to orders and deliveries.
- Build and Maintain outstanding customer relationships, the Commercial team and all other internal functions.
- Manage key customers for the business ensuring excellent service
- Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues
- Mentoring & train new joiners
- Initiate ideas for process improvement
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Science - Master's Degree in Quality, Safety And Environment
LEADERS UNIVERSITY
Tunisia2019
Master of Science - SMART Communication
ISET'COM
Tunisia2017
Bachelor of Science - Science And Information Technology And Communicati
ISET'COM
Tunisia2016
Skills
- Logistics Management
- Supply Chain Distribution
- Communication skills,
- Team spirit and solution oriented mind-set
- Prioritization skills
- Customer service attitude
- Strong attention to details, problem solving mindset
- Strategic thinking
- Creativity
- Time management
- Continuous improvement
- Project management
- Data interpretation,
- Planning
- ISO standardization
- Audit
- Quality control
- Risk management
- Proactive management,
- Transporeon
- SAP
- 8D
- Root cause analysis
- KPI
- Dashboard
- 5S
- Lean management
- Six sigma
- SWOT
- PDCA
Languages
Arabic
Native language
French
Proficient
C2
English
Proficient
C2
Spanish
Beginner
A1
Timeline
French Speaking Customer Service & Supply Chain Sp
LAT Nitrogen
05.2023 - Current
French Speaking Customer Service and Inside Sales
EATON
04.2020 - 03.2023
Master of Science - Master's Degree in Quality, Safety And Environment
LEADERS UNIVERSITY
Master of Science - SMART Communication
ISET'COM
Bachelor of Science - Science And Information Technology And Communicati
ISET'COM
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