Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roukaya Chaouch

Budapest

Overview

4
4
years of professional experience

Work History

French Speaking Customer Service & Supply Chain Sp

LAT Nitrogen
05.2023 - Current
  • First point of contact for B2B customers
  • · Coordinate the Order-To-Cash (OTC) process from order management, logistic execution and invoicing
  • Answer and follow-up customer queries: e-mails, orders and calls.
  • Responsible for order management, delivery creation, haulier selection, transport bookings and invoicing
  • Plans loading capacities, handles transport documents and logistic service invoices.
  • Liaise with other internal departments in respect of resolving customer enquiries.
  • Process debit notes and credit notes as required relating to price or delivery discrepancies.
  • Supports claim handling process according to the claim handling procedure
  • Follow up payment behavior of the customer
  • Communicate towards external logistical partners to ensure on time delivery
  • Identify, analyze and solve customer issues
  • · participate in projects

French Speaking Customer Service and Inside Sales

EATON
04.2020 - 03.2023
  • Manage the Order To Cash Customer Service processes
  • Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt with in a timely manner.
  • Handle customer requests, order entry and order follow up in a high level.
  • Inform the customer about product availability, delivery dates.
  • Provide support to customers who require guidance regarding their issues and queries related to orders and deliveries.
  • Build and Maintain outstanding customer relationships, the Commercial team and all other internal functions.
  • Manage key customers for the business ensuring excellent service
  • Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues
  • Mentoring & train new joiners
  • Initiate ideas for process improvement
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Master of Science - Master's Degree in Quality, Safety And Environment

LEADERS UNIVERSITY
Tunisia
2019

Master of Science - SMART Communication

ISET'COM
Tunisia
2017

Bachelor of Science - Science And Information Technology And Communicati

ISET'COM
Tunisia
2016

Skills

  • Logistics Management
  • Supply Chain Distribution
  • Communication skills,
  • Team spirit and solution oriented mind-set
  • Prioritization skills
  • Customer service attitude
  • Strong attention to details, problem solving mindset
  • Strategic thinking
  • Creativity
  • Time management
  • Continuous improvement
  • Project management
  • Data interpretation,
  • Planning
  • ISO standardization
  • Audit
  • Quality control
  • Risk management
  • Proactive management,
  • Transporeon
  • SAP
  • 8D
  • Root cause analysis
  • KPI
  • Dashboard
  • 5S
  • Lean management
  • Six sigma
  • SWOT
  • PDCA

Languages

Arabic
Native language
French
Proficient
C2
English
Proficient
C2
Spanish
Beginner
A1

Timeline

French Speaking Customer Service & Supply Chain Sp

LAT Nitrogen
05.2023 - Current

French Speaking Customer Service and Inside Sales

EATON
04.2020 - 03.2023

Master of Science - Master's Degree in Quality, Safety And Environment

LEADERS UNIVERSITY

Master of Science - SMART Communication

ISET'COM

Bachelor of Science - Science And Information Technology And Communicati

ISET'COM

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Roukaya Chaouch