Roman Gerasymenko
Burbaby
Summary
With nine months of experience in restaurant operations, adept at providing exceptional customer service and ensuring seamless operations. Proficient in multitasking and communicating effectively with both patrons and colleagues. Committed to continuous improvement and innovation in service delivery. Eager to contribute to a new team and enhance the dining experience for every customer
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Diverso
Ukraine
03.2022 - 12.2022
- Collaborated with management to redesign menu, emphasizing items with greater profit margins, increasing sales by 21%
- Instructed 5 serving team members on superior service techniques, provided constructive feedback to less experienced staff, aiming to boost customer satisfaction
- Achieved sales objectives by 8% over target by recommending appetizers and drinks aligning with diners' tastes and preferences
- Organized end-of-week operations, prioritizing teamwork and effectiveness in providing service
- Organized end-of-week operations, prioritizing teamwork and effectiveness in service provision
- Prepared dining room adhering to utmost cleanliness and appearance standards, resulting in 90+% customer satisfaction, according to weekly surveys
- Developed strong knowledge of menu and recipes crucial for flawless customer dining experience
Hostess
AL Vesuvio
Ukeaine
06.2022 - 09.2022
- Managed seating arrangement, assigned up to 10 servers to table sections
- Disinfected menus, prepared utensil sets, organized crayons for children, maintained tidy hostess station
- Greeted approximately 100 guests per shift, gave updates on seating availability, engaged in easygoing conversations
- Coordinated bookings, sent text message reminders three hours ahead of reservation time
- Advanced multitasking proficiency by skillfully coordinating arrival, seating, departure of guests, ensuring smooth, enjoyable dining experience from start to finish
Education
Associate of Science - Computer Science
Columbia College
Vancouver05.2025
Skills
- Table Setting
- Order delivery practices
- Food inspection
- Guest Engagement
- Safe Food Handling
- Food Running
- Menu presentation
Certification
Serving It Right
Languages
Ukrainian
Native language
English
Advanced
C1
Russian
Proficient
C2
Timeline
Hostess
AL Vesuvio
06.2022 - 09.2022
Server
Diverso
03.2022 - 12.2022
Associate of Science - Computer Science
Columbia College
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