Romaine Brissett
Rotterdam
Summary
Results-driven Processing Analyst with a knack for completing tasks with high productivity and efficiency. Skilled in data analysis, process improvement, and regulatory compliance. Excel at problem-solving, teamwork, and adaptability to ensure seamless operations and enhance workflow processes.
Overview
10
10
years of professional experience
Work History
PAYMENT PROCESSING ANALYST(freelance)
Booking.com
05.2025 - Current
- Managed end-to-end B2B payment processes using SAP and Banking platforms, ensuring accuracy and efficiency.
- Executed international payments to providers, partners, and customers while maintaining compliance and timeliness.
- Developed control procedures to mitigate financial risks and fulfill audit requirements.
- Administered Payment Service Providers, enhancing governance and supporting new implementations.
- Collaborated with cross-functional teams and external vendors to align business needs and optimize payment journeys.
- Monitored and reconciled high-volume payouts, payment files, bank statements, and GL accounts.
- Drove automation initiatives to eliminate manual tasks and enhance operational scalability.
CLIENT RESOLUTION ANALYST
Visa Inc.
Rotterdam
02.2022 - 04.2025
- Manage client relationships by identifying needs, troubleshooting issues, and providing tailored solutions that enhance customer satisfaction and retention.
- Act as a subject matter expert in Visa's cloud-based payment systems, ensuring seamless API integrations for clients, and supporting inquiries within Visa's sandbox environments.
- Spearhead cross-functional collaboration with internal teams, ensuring timely and effective resolution of complex technical and business-related issues.
- Utilize the Visa Analytics Platform to generate actionable insights, prepare data-driven reports, and present key findings to internal and external stakeholders.
- Continuously refine internal processes and workflows, contributing to an optimized customer experience and increased efficiency.
PAYMENT OPERATIONS SPECIALIST
bunq
Amsterdam
08.2020 - 01.2022
- Led initiatives to identify gaps in payment transaction processes, collaborating with product teams to implement scalable solutions that improved efficiency by 20%.
- Managed MasterCard disputes and chargebacks via Mastercom, ensuring swift and accurate resolutions in compliance with industry regulations.
- Conducted fraud investigations, FIU reporting, and transaction monitoring to uphold banking compliance and mitigate financial risks.
- Strengthened commercial partnerships by maintaining productive relationships with Payment Service Providers and Acquirers.
- Oversaw SWIFT operations, ensuring accurate routing and processing of MT999 and MT202 transactions through SWIFT Alliance.
- Performed complex payment investigations for financial institutions, resolving discrepancies and ensuring seamless transactions for SCT and SEPA payments.
SENIOR CUSTOMER GUIDE
bunq
Amsterdam
07.2019 - 08.2020
- Led the customer support team, providing personalized coaching and quality control to enhance service delivery and customer satisfaction.
- Developed automated workflows that increased productivity and reduced response times for common customer inquiries.
- Managed daily escalations from support agents, ensuring rapid and effective resolution of customer issues.
- Enhanced company's social media presence by managing customer interactions and inquiries across multiple platforms.
- Contributed to the in-app user experience by proposing product improvements based on customer feedback and behavioral trends.
WEB HELP
Vanad Group
Rotterdam
01.2019 - 06.2019
- Delivered exceptional customer service and technical assistance for an online banking platform, ensuring clarity on banking products, policies, and procedures.
- Collaborated with developers to identify and report app-related issues affecting customer experience, leading to timely software improvements.
- Conducted team-wide quality assessments to maintain service excellence and compliance with customer service best practices.
CLIENT SERVICE REPRESENTATIVE
Sagicor Bank
Kingston
07.2017 - 01.2018
- Managed client portfolios by onboarding new deposit accounts, processing loan applications, and conducting KYC verification.
- Built strong customer relationships through strategic sales approaches, exceeding account opening and service targets.
- Assisted customers in completing loan applications and obtaining credit reports, facilitating a smooth lending process.
- Processed wire transfers, check deposits, and issued bank drafts while maintaining compliance with regulatory requirements.
CONTACT CENTER ASSOCIATE
Sagicor Life
Kingston
06.2015 - 07.2017
- Provided multi-line customer support across life insurance, banking, and credit card services, maintaining high satisfaction scores.
- Resolved transaction discrepancies by investigating client concerns, conducting account research, and implementing effective solutions.
- Processed insurance claims and disbursements, ensuring policyholders received timely and accurate payouts.
Education
BSc. - International Relations
University of the West Indies
Mona01.2015
Associate Degree - Humanities
Montego Bay Community College
01.2012
Skills
- Client onboarding
- Retention strategies
- Relationship management
- API integrations
- Client Resolution
- Financial reporting
- Customer Support
- Training Facilitation
- Stakeholder engagement
- Process improvement
- Analytical Skills
Languages
- English, Fluent
- Dutch, Conversational
Certifications Courses
- CDD & Anti-Money Laundering, Netherlands Compliance Institute
- Project Management Certificate, Google
Timeline
PAYMENT PROCESSING ANALYST(freelance)
Booking.com
05.2025 - Current
CLIENT RESOLUTION ANALYST
Visa Inc.
02.2022 - 04.2025
PAYMENT OPERATIONS SPECIALIST
bunq
08.2020 - 01.2022
SENIOR CUSTOMER GUIDE
bunq
07.2019 - 08.2020
WEB HELP
Vanad Group
01.2019 - 06.2019
CLIENT SERVICE REPRESENTATIVE
Sagicor Bank
07.2017 - 01.2018
CONTACT CENTER ASSOCIATE
Sagicor Life
06.2015 - 07.2017
BSc. - International Relations
University of the West Indies
Associate Degree - Humanities
Montego Bay Community College
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