ROLAND GYAWU AGYEI
Old Town
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unemployed
Not Applicable
Not Applicable
08.2023 - 08.2024
Operations Officer
World Strides Educational Travel and Experience
Charlottesville
05.2023 - 07.2023
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
Kitchen Assistant
Hiltop Dinning, University of Maine
Hiltop, University Of Maine Campus
01.2023 - 05.2023
- Food preparation Washing, peeling, chopping, and cutting vegetables and fruits, preparing sauces and stocks, and measuring, weighing, and mixing ingredients
- Cleaning Washing dishes, sweeping and mopping floors, wiping down surfaces, cleaning ovens and pans, and disposing of kitchen waste
- Safety Following food safety standards, such as proper storage and handling of food, and health and safety regulations
- Inventory Maintenance and accurate inventory of ingredients and supplies, checking sell-by dates, and rotating stock
- Organizing Receiving and unpacking supplies, storing them in the appropriate areas, and setting up and breaking down workstations
Unemeployed
Not Applicable
Not Applicable
10.2022 - 01.2023
Data Entry Officer
Mohinani Group of Companies
Accra, Ghana
02.2021 - 09.2022
- Entering data into computer systems and databases accurately and efficiently
- Data verification: Comparing data to source documents or other reference materials to ensure accuracy and completeness
- Performing checks to ensure consistency and integrity across databases
- Maintaining the integrity and security of all data entered
- Performing regular data backups to preserve an organization's information
- Organizing files to collect information for future use
- Maintaining strict confidentiality on all information that they manage
- Working well with other team members and responding to data inquiries from other departments or clients
Unemployed
Not Applicable
Not Applicable
10.2020 - 01.2021
Sales Executive
Calbank Ghana
Accra, Ghana
09.2019 - 09.2020
- Identifying and reaching out to potential customers through various channels, such as cold calling, networking, and email marketing.
- Assessing potential customers to determine if they are a good fit for the company's products or services.
- Developing and delivering persuasive presentations to potential customers, highlighting the benefits of the product or service.
- Negotiating terms and conditions of sales with customers, including pricing, discounts, and payment terms.
- Persuading customers to make a purchase and finalizing the sales agreement.
- Building and maintaining relationships with customers after the sale to ensure customer satisfaction and encourage repeat business.
- Predicting future sales revenue and setting sales targets.
- Tracking sales performance and providing reports to management.
Unemployed
Not Applicable
Not Applicable
05.2019 - 08.2019
Part-time Home Tutor
I-Home Tutors
Accra, Ghana
03.2018 - 08.2018
- Tailored lessons to the individual needs and learning styles of each student.
- Created an engaging and supportive learning environment that motivates students to participate actively.
- Helped students with their homework assignments and clarifying any doubts.
- Prepared students for exams and quizzes.
- Maintained regular communication with parents or guardians about the student's progress and addressing any concerns.
- Adjusted lesson plans based on the student's progress and feedback.
Sales Executive
Mackita Ventures
Kumasi, Ghana
01.2013 - 07.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Unemployed
Not Applicable
Not Applicable
05.2012 - 12.2012
Education
Master of Science - Information System
University of Maine
Maine ,United States Of America12.2024
Bachelor of Arts - Information Studies
University of Ghana
Accra, Ghana12.2019
High School Diploma -
Asanteman Senior High School
Kumasi, Ghana05.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Computer Skills
- Critical Thinking
- Organizational Skills
- Excellent Communication
- Verbal Communication
Certification
- Cisco skills for all-Endpoint Security - March, 2024 -May, 2024
- Cisco skills for all-Network support and security- January, 2024- April,2024.
- Cisco Skills for all-Introduction to cybersecurity- March,2024-June, 2024.
Timeline
Unemployed
Not Applicable
08.2023 - 08.2024
Operations Officer
World Strides Educational Travel and Experience
05.2023 - 07.2023
Kitchen Assistant
Hiltop Dinning, University of Maine
01.2023 - 05.2023
Unemeployed
Not Applicable
10.2022 - 01.2023
Data Entry Officer
Mohinani Group of Companies
02.2021 - 09.2022
Unemployed
Not Applicable
10.2020 - 01.2021
Sales Executive
Calbank Ghana
09.2019 - 09.2020
Unemployed
Not Applicable
05.2019 - 08.2019
Part-time Home Tutor
I-Home Tutors
03.2018 - 08.2018
Sales Executive
Mackita Ventures
01.2013 - 07.2015
Unemployed
Not Applicable
05.2012 - 12.2012
Master of Science - Information System
University of Maine
Bachelor of Arts - Information Studies
University of Ghana
High School Diploma -
Asanteman Senior High School