Summary
Overview
Work History
Education
Skills
Timeline
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Roksolana Lesiuk

St. John's

Summary

Proactive and organized professional with a background in administrative support and client communication. Skilled in scheduling, documentation, record management, and office coordination, with strong ability to prioritize tasks and support day-to-day operations. Experienced in delivering professional customer communication through SMM and administrative roles, with proven strengths in organization, adaptability, problem-solving, and attention to detail. Confident in quickly learning property management systems and supporting efficient office and client workflows.

Overview

5
5
years of professional experience
1
1
Language

Work History

SMM & Customer Service

Sugar Mamas Bakery
03.2023 - Current
  • Designed seasonal campaigns and Instagram visuals (reels, carousels) aligned with brand identity and community engagement.
  • Took initiative to introduce a bilingual content approach, making the brand more inclusive.
  • Handled daily customer communication through social media and direct messages, providing timely responses and professional service.
  • Assisted clients with inquiries, feedback, and service information, ensuring a positive customer experience.
  • Created branded templates using Canva and Adobe Illustrator.
  • Followed accessibility best practices and responded to audience engagement daily.

Founder & Content Creator

Personal Blog
01.2023 - Current
  • Created and managed a personal blog focused on cultural adaptation and immigrant life in Canada, building a loyal community and providing valuable resources through engaging content.
  • Built a community of 28K+ through culturally relevant storytelling and consistent content delivery.
  • Produced reels, interviews, and interactive IG Stories to boost engagement.
  • Maintained strong communication with diverse clients across time zones to deliver tailored content.
  • Created infographics and carousels using Canva and Adobe Suite.
  • Increased post saves and shares by 150% using SEO tools, Meta Insights, and A/B testing.

Administrative Coordinator

SAADET
01.2022 - 10.2022
  • Assisted management with day-to-day administrative operations, ensuring smooth office workflows.
  • Created and maintained staff work schedules, coordinated meetings, and supported calendar management.
  • Handled documentation, reporting, and filing to keep accurate and organized records.
  • Responded to staff inquiries and supported internal communications across departments.
  • Collaborated with teams to streamline processes and improve efficiency.

Social Media & Content Specialist

Yaroslava Plus
02.2021 - 12.2021
  • Created Instagram and Facebook content tailored to campaign goals.
  • Developed weekly content calendars and storytelling visuals.
  • Captured and edited event footage into reels and testimonials.
  • Increased online engagement.
  • Ensured consistent brand voice across platforms.
  • Fostered daily audience engagement through comments and messages.
  • Worked cross-functionally with designers and the marketing team to align visuals with sales goals.

Education

Bachelor's Degree - Law

Odessa Law Academy

Digital Marketing Certificate - undefined

University of Calgary
01.2025

Skills

  • Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Slides), Canva, Adobe Photoshop
  • Additional Skills: Social Media Management

Timeline

SMM & Customer Service

Sugar Mamas Bakery
03.2023 - Current

Founder & Content Creator

Personal Blog
01.2023 - Current

Administrative Coordinator

SAADET
01.2022 - 10.2022

Social Media & Content Specialist

Yaroslava Plus
02.2021 - 12.2021

Digital Marketing Certificate - undefined

University of Calgary

Bachelor's Degree - Law

Odessa Law Academy

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Roksolana Lesiuk