Roksolana Lesiuk
St. John's
Summary
Proactive and organized professional with a background in administrative support and client communication. Skilled in scheduling, documentation, record management, and office coordination, with strong ability to prioritize tasks and support day-to-day operations. Experienced in delivering professional customer communication through SMM and administrative roles, with proven strengths in organization, adaptability, problem-solving, and attention to detail. Confident in quickly learning property management systems and supporting efficient office and client workflows.
Overview
5
5
years of professional experience
1
1
Language
Work History
SMM & Customer Service
Sugar Mamas Bakery
03.2023 - Current
- Designed seasonal campaigns and Instagram visuals (reels, carousels) aligned with brand identity and community engagement.
- Took initiative to introduce a bilingual content approach, making the brand more inclusive.
- Handled daily customer communication through social media and direct messages, providing timely responses and professional service.
- Assisted clients with inquiries, feedback, and service information, ensuring a positive customer experience.
- Created branded templates using Canva and Adobe Illustrator.
- Followed accessibility best practices and responded to audience engagement daily.
Founder & Content Creator
Personal Blog
01.2023 - Current
- Created and managed a personal blog focused on cultural adaptation and immigrant life in Canada, building a loyal community and providing valuable resources through engaging content.
- Built a community of 28K+ through culturally relevant storytelling and consistent content delivery.
- Produced reels, interviews, and interactive IG Stories to boost engagement.
- Maintained strong communication with diverse clients across time zones to deliver tailored content.
- Created infographics and carousels using Canva and Adobe Suite.
- Increased post saves and shares by 150% using SEO tools, Meta Insights, and A/B testing.
Administrative Coordinator
SAADET
01.2022 - 10.2022
- Assisted management with day-to-day administrative operations, ensuring smooth office workflows.
- Created and maintained staff work schedules, coordinated meetings, and supported calendar management.
- Handled documentation, reporting, and filing to keep accurate and organized records.
- Responded to staff inquiries and supported internal communications across departments.
- Collaborated with teams to streamline processes and improve efficiency.
Social Media & Content Specialist
Yaroslava Plus
02.2021 - 12.2021
- Created Instagram and Facebook content tailored to campaign goals.
- Developed weekly content calendars and storytelling visuals.
- Captured and edited event footage into reels and testimonials.
- Increased online engagement.
- Ensured consistent brand voice across platforms.
- Fostered daily audience engagement through comments and messages.
- Worked cross-functionally with designers and the marketing team to align visuals with sales goals.
Education
Bachelor's Degree - Law
Odessa Law Academy
Digital Marketing Certificate - undefined
University of Calgary
01.2025
Skills
- Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Slides), Canva, Adobe Photoshop
- Additional Skills: Social Media Management
Timeline
SMM & Customer Service
Sugar Mamas Bakery
03.2023 - Current
Founder & Content Creator
Personal Blog
01.2023 - Current
Administrative Coordinator
SAADET
01.2022 - 10.2022
Social Media & Content Specialist
Yaroslava Plus
02.2021 - 12.2021
Digital Marketing Certificate - undefined
University of Calgary
Bachelor's Degree - Law
Odessa Law Academy