ROGER KELSEY
CBS,NL
Summary
Detail-focused Data Analyst with knowledge in data storage, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable insights. Dedicated and hard-working with passion for Big Data.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Analyst
Circana
10.2021 - Current
- Produced and delivered weekly reports using Unify, Excel, MS Access to clients with actionable insights
- Utilized data visualization tools to effectively communicate business insights.
- Participated in required meetings to understand business needs
- Upheld security and confidentiality of documents and data within area of responsibility.
- Implemented a retail trends business quarterly report with insights and data to be delivered to clients
- Staying ahead of the team with learning on new business tools being implemented
Sales Representative and Leasing Consultant
Penney Automotive Group
07.2019 - 10.2021
- Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers’ automotive requirements
- Researching new car products and trends while keeping up to date with competitors
- Arranging vehicle preparation like remote starters, winter tires, paint work, rust protection, service work, proper signage and organization of the lot
- Creating business through phone calls, emails, social media and advertising sites
- Maintained strong and well-managed online presence to successfully market myself
- Increasing productivity and workflow by implementing changes in key systems used daily in the dealership and teaching the usage of systems to co-workers
- Communicate effectively to customers in person, online or via phone
- Reaching out to other departments or vendors to find resolutions for the customer and relay the information in a professional manner to the customer.
Senior Sales Representative
Telus
10.2013 - 07.2019
- Maintained top sales performance while coaching others.
- Management team and keyholder tasked with opening and closing responsibilities.
- Telus Drive+ Ambassador for Mojio. Attend weekly training sessions to become an expert and share knowledge with other employees.
- Assist management with learning and development programs through Samsung and Mojio.
- Use customer relationship management software to record and track progress.
- Find innovative ways to update the team on the fast-changing sales environment.
- Communicate effectively to customers in person, online or via phone and with other internal departments.
- Assist customers with their account, bills, and new phone setups. Promote accessories, extended warranties and plan upgrades in accordance with company standards. Review phone plans and update based on the customers changing needs, and take payment for purchases.
- Create service tickets for phone repairs and warranty issues. Follow up with head office for higher level issues. Address customer concerns and redirect as required.
Electronic Tech
Canadian Coast Guard
05.2010 - 08.2010
- Tasked with mounting electronic equipment, wiring interfaces, installing and configuring computer hardware and software.
- Assigned in-depth project to be completed throughout the work term, with final implementation on a Coast Guard vessel.
- Assigned independent and partnered work based on task at hand to be completed.
Education
Diploma - Software Engineering
College of The North Atlantic
St. John's, NL06.2010
High School Diploma -
Holy Spirit High School
Conception Bay South, NL06.2006
Skills
- Demonstrates leadership and organizational capabilities
- Possesses strong interpersonal and communication skills
- Follows directions well and learns quickly
- Highly self-motivated; works well under pressure both independently and as part of a team
- Excellent computer skills, proficient in MS Office, os troubleshooting, data recovery and back up solutions
- CliftonStrengths of Ideation, Strategic, Analytical, Achiever and Futurist
Certification
- Certificate of Achievement for Master Sales Consultant and Sales Manager for Kia
- Completed Leadership Development Program for Telus
Timeline
Data Analyst
Circana
10.2021 - Current
Sales Representative and Leasing Consultant
Penney Automotive Group
07.2019 - 10.2021
Senior Sales Representative
Telus
10.2013 - 07.2019
Electronic Tech
Canadian Coast Guard
05.2010 - 08.2010
Diploma - Software Engineering
College of The North Atlantic
High School Diploma -
Holy Spirit High School
Similar Profiles
Francesca Fumagalli CeriFrancesca Fumagalli Ceri
Marketing Communication Senior Director at CircanaMarketing Communication Senior Director at Circana
Ginger PhelpsGinger Phelps
Media Analyst || at CircanaMedia Analyst || at Circana
Huancheng LiuHuancheng Liu
Client Analyst at CircanaClient Analyst at Circana