Rodion Afanasev

• Planned, designed, and scheduled phases for large projects.
• Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
• Managed company-level architecture, platform and data configuration processes and implementation protocols.

Voice Robots project:
Transferred 60% of calls from operators to a robot without worsening the conversion to sales; minimum budget for vendor development and integration; minimum TSO.

Telemarketing project:

Telemarketing switched from manual dialing to automatic dialing, implemented on the Avaya "box" for incoming calls; the key functional requirements of telemarketing have been met (connection of all internal sites and all partner call centers to a single dealer and a single operator window; call strategy management and skills of operators from the Bank; diversified access matrix); key telemarketing metrics met (SL, OCC, Spin Rate, CPS); key
non-functional requirements of the IT Bank (geographically distributed build redundancy for telemarketing, DRP plan, 2f authentication requirements, logging.

• Developed strong organizational and communication skills through coursework and volunteer activities.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked flexible hours across night, weekend and holiday shifts.
• Organized and detail-oriented with strong work ethic.

Developed from scratch CRM and a predictive call module for our own telemarketing, which increased sales by 20% without increasing staff number or salaries.

Optimized quality control agents by 50%, replacing them with 2 engineers who will continue to train neural network that implements semantic analytics.

• Analyzed problems and worked with teams to develop solutions.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Collaborated with senior management on new initiatives to build confidence.

Partially automated the construction of audit reports, which reduced the time required for analytics by about 10%.