Rocío Martin

• Providing property management consulting (portfolio management, tenant relations).
• Developing skills in full-stack development (JavaScript, Python), AI, data analytics, Web3, and machine learning through ongoing training.
• Exploring opportunities to integrate new technologies into property management.

• Hosted 15+ tailored workshops on urban agriculture, achieving a 30% increase in client satisfaction.
• Established an aquaponics farm and organic café, combining innovative food production with a sustainable business model.
• Partnered with leading urban agriculture companies to expand product offerings and diversify revenue streams.

• Verified and validated over 200 critical data entries in the contract management system, ensuring compliance with legal standards.
• Optimized contract processes, significantly improving data accuracy, and reducing processing errors.
• Cooperated with stakeholders from various departments within the organization to ensure timely completion of contract-related tasks.
• Drafted agreements between vendors, suppliers and customers, clients in accordance with legal requirements.
• Prepared reports detailing the status of current contracts.
• Checked information in the company’s database for accuracy and updated data with current information to maintain records.

• Streamlined communication and forecasting processes for over 8 EMEA offices, improving supply chain efficiency.
• Enhanced operational workflows, earning recognition for fostering stronger collaboration among European branches.
• Maintained accurate records of customer interactions and transactions.
• Attended trade shows, conferences and other networking events as needed.
• Participated in team meetings to review progress against objectives set by management.

• Delivered exceptional customer support in a high-volume call center environment, handling over 80 inquiries daily while maintaining superior telephone etiquette and achieving an average resolution time of under five minutes.
• Coordinated with other departments to ensure resolution of complex cases.
• Assisted customers with troubleshooting software issues.

• Designed and delivered personalized location solutions for fleet management, securing multi-year maintenance contracts and raising new leads in 40%+.
• Boosted client retention rates through consistent follow-ups and proactive service offerings.
• Developed technical proposals and presentations to demonstrate solutions' capabilities.
• Collaborated with internal teams such as sales, marketing, engineering, finance.
• Created detailed cost estimates for solutions implementation projects.
• Provided pre-sales technical support and product demonstrations.

• Managed high-profile client accounts, maintaining and expanding relationships with existing customers and opening new leads in a 20%.
• Delivered tailored solutions for GPRS and GPS technology, ensuring smooth project transitions following Wavecom's distributor changes.
• Participated in trade shows to promote company products and services.
• Tracked competitor activities such as pricing changes, new product releases.
• Directed product demonstrations to potential customers showcasing features and benefits.
• Negotiated contracts with vendors to secure favorable terms for supplies and materials.
• Led product training sessions for clients to ensure successful implementation and usage.

• Identified opportunities for cross-selling products or services within existing accounts.
• Performed data entry into CRM system including account information and sales activity logs.
• Built strong relationships with key accounts through regular visits and follow-ups.
• Increased sales revenue by 30% across Spain and Portugal through strategic customer visits and relationship-building.
• Pioneered the establishment of an international department, introducing GPRS plug-and-play solutions for data transmission.
• Organized with Wavecom to launch innovative technologies, securing key client contracts, and driving market expansion.
General Manager Assistant

• Provided comprehensive administrative support to senior management, ensuring seamless day-to-day operations.
• Demonstrated exceptional organizational skills, which led to a promotion to a new role at Xacom Telecomunicaciones.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Assisted in the recruitment process by interviewing potential candidates for open positions.