Robyn Penney
Torbay
Summary
Dynamic manager with earned reputation for having the skills to effectively organize, host and facilitate
training events for future leaders, new employees and coordinate large scale volunteer events throughout the
four Atlantic provinces. As a results-driven leader, dedicated to building an engaged, empowering work
culture that can resolve concerns and engage with customers to promote loyalty and drive sales. Active
volunteer and lead for 14+ years and currently sit on the TELUS Atlantic Community Investment Board
which distributes 500K annually to charities in Atlantic Canada.
Overview
15
15
years of professional experience
Work History
Board member
Telus Atlantic Community Investment Board
2022.01 - Current
- Point of contact for the 4 Atlantic provinces during hurricane Fiona in 2022
- Coordinated with various organizations and volunteers to distribute relief kits and supplies to over 20 communities.
Store Manager
TELUS Mobility, s
2008.09 - 2023.09
- Managed team of 6-11 employees successfully in a fast-paced environment through proactive communication,training, coaching and positive feedback to meet established company objectives
- Planned and hosted career fairs to attract top talent (minimum of 12 new staff per year)
- Utilized a proactive hiring program that included interviewing 2 candidates per week for the development of a talent pool
- On boarded and trained staff for development and retention
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Created powerpoint presentations individually for team meetings and through collaboration with peers to analyze annual survey results and built a plan to increase engagement among employees within our area
- Compiled and analyzed data to determine strategic approaches to improve sales and performance
- Coached team members 1-1 weekly to maintain high productivity and performance metrics and identify areas of opportunity
- Implemented company directives and policies and provided feedback to support management
- Defined, evaluated and delivered employee performance expectations and reviews on a mid year and yearly basis
- Successfully opened the newest Telus G3 concept store in March 2023 as the POC between multiple departments with planning over two months and set up completed in a record one day.
Royal St
2019.01 - 2023.01
Executive member
Telus Community Ambassador
2014.01 - 2023.01
- Atlantic Canada), President
- Responsible for 75+ volunteers across the 4 Atlantic provinces
- Telus Wise volunteer, 2018- 2023, Certified Trainer to teach how to stay safe in a digital world,virtual and in person to groups of 8-20 people
- Telus Days of Giving lead, 2012 -2023
- Planned, communicated,organized and participated in volunteer events in my community for 9 consecutive years
- Telus Adopt a Family POC for NS, NL, NB for 2019-2022
- Dragon boat Captain for annual charity event between 2015-2020.
Dual Manager
Koodo/TELUS, John’s
2020.11 - 2021.08
- Led and developed 2 teams of 5 to strive for excellence in sales, customer service and focus objectives
- Managed two separate brands and locations
- Recruited, hired and trained top talent
- Trained and coached employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics for both
- TELUS and Koodo.
retail sales
COTTON GINNY
- 2008.01
- Winnipeg and St
- John's
- Prior to, team of 20+staff in multiple locations throughout the city
- Managed inventory control, cash control and store opening and closing procedures
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Self- guided - undefined
University of Manitoba
2019
<ul><li>Responsible for 4 mentees .</li><li>Certified Telus Wise trainer (in person and virtual) Facilitated virtual and in</li></ul> - undefined
2015
<ul><li>TELUS Various Management Internal Training</li><li>Professional Development Studies: formal in person meetings with yearly training and certification in : Leadership 1, 2 &3, Manager Essentials</li></ul> - undefined
2013
Leadership and Development Program - undefined
RDParker Collegiate
2012
School Graduate - undefined
Skills
- Analytical & strategic thinking
- Recruit and hire top talent
- Team coaching, development and training
- Adaptability
- Customer service
- Work planning and prioritization of tasks
- Microsoft office suite
- Ability to facilitate formal training
- Effective communication skills(written and oral)
- Promotional planning and business driving
- Initiatives to drive results
- Conflict resolution
- Operational efficiency
- Collaborative team player
Timeline
Board member
Telus Atlantic Community Investment Board
2022.01 - Current
Dual Manager
Koodo/TELUS, John’s
2020.11 - 2021.08
Royal St
2019.01 - 2023.01
Executive member
Telus Community Ambassador
2014.01 - 2023.01
Store Manager
TELUS Mobility, s
2008.09 - 2023.09
retail sales
COTTON GINNY
- 2008.01
Self- guided - undefined
University of Manitoba
<ul><li>Responsible for 4 mentees .</li><li>Certified Telus Wise trainer (in person and virtual) Facilitated virtual and in</li></ul> - undefined
<ul><li>TELUS Various Management Internal Training</li><li>Professional Development Studies: formal in person meetings with yearly training and certification in : Leadership 1, 2 &3, Manager Essentials</li></ul> - undefined
Leadership and Development Program - undefined
RDParker Collegiate
School Graduate - undefined
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