Robin Wiersma
Senior Interim And Program Manager In Business Change
Amsterdam
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Program Manager Leap – EMEA organization transformation
Barentz International BV
6 2022 - Current
- Led the project team including external partners, which developed and established 'to-be' processes, and successfully launched four entities in the new ERP system, on time, on budget, within scope
- Furthermore developed a roadmap for future roll outs within the EMEA region as well as supported in the definition and implementation of the EMEA organization to support continuous improvement of all deliverables.
Interim Manager
Veilig Thuis (multiple regions: Noordoost Gelderland, Utrecht, Twente)
05.2019 - 03.2022
- Managed internal organization and process optimization for different local Veilig Thuis organizations, resulting in improved employee satisfaction and reduced waiting lists.
Information Manager
National Network Veilig Thuis
06.2019 - 06.2021
- Part of a national development program for information management, collaborating with ministries and IT vendors to enhance data quality and policymaking.
Project Manager, Information Management & IT
National Network Veilig Thuis
12.2017 - 06.2019
- Led multiple subprojects to professionalize services, standardize data collection, and implement policy information systems for government entities.
Transition Manager
Veilig Thuis Zeeland
10.2016 - 04.2018
- Successfully led the merger and transformation of the organization, making it operationally manageable and improving its reputation.
Program Manager, Migration of Mortgage and Insurance Portfolios
Stater NV
12.2015 - 08.2016
- Led the migration program for complex products from Westland Utrecht Bank to Stater’s IT environment, addressing significant challenges in scoping and implementation.
Program Manager, Operational Excellence / Lean
ENNIA Caribe
10.2013 - 08.2015
- Led a program to enhance service reliability through operational excellence
- Reformed processes, established new systems, and improved management reporting.
Crisis Manager
Akkermans & Partners
10.2013 - 12.2013
- Resolved stagnation in a migration project, implementing professional project management methods and improving client relationships.
Program Manager, Unit Linked Pension Migration
Achmea Pension
07.2012 - 07.2013
- Oversaw a large-scale migration project aimed at rationalizing pension products and systems, reducing costs, and improving operational efficiency.
Program Manager, IBSEN Unit Linked Pension Administration
Achmea Pension
06.2011 - 07.2012
- Managed the recovery of a strategic program, improving transparency, business engagement, and reducing costs by 30%.
Deputy Director, Division Information Management
Achmea Pension
01.2009 - 01.2011
- Reorganized the division, leading a cost-saving effort and improving the central role of the information management team within the organization.
Project Portfolio Controller
Achmea Pension
01.2007 - 01.2009
- Implemented project portfolio management (PPM) and resource planning for strategic projects with a total value of €40 million.
Project Manager, New Regulation Fortis Bank
Fortis ASR
01.2006 - 01.2007
- Managed the implementation of a new pension administration system, ensuring compliance with regulatory and SAS 70 standards.
Project Leader, SAS 70
Fortis ASR
01.2005 - 01.2006
- Led efforts to ensure service quality through a cultural shift towards planned and team-based work.
Project Leader, Business Planning
Aegon Service Center Pension
01.2004 - 01.2005
- Led the restructuring of workflows across customer service and administration teams.
Education
NLP Master Practitioner -
BPD Trainingen
Dynamic Value Systems - undefined
BPD Trainingen
NLP Practitioner - undefined
BPD Trainingen
Operations Management - undefined
Opexgroep
Interactive Team Steering - undefined
Opexgroep
Process Redesign and PlanB - undefined
Opexgroep
Operational Excellence Framework - undefined
Opexgroep
Achmea Experience Senior Management - undefined
Achmea
The Soul of Leadership - undefined
Deepak Chopra
Personal Leadership - undefined
Essence Trainingen
Technology, Policy and Management - undefined
Delft University of Technology (ir.)
Conversation Training - undefined
Siemens Nederland
Siemens Certified Security Expert Levels 1, 2, and 3 - undefined
Siemens München, Germany
VWO Certificates (Supplementary State Examination) - undefined
VWO Diploma - undefined
Samenwerkingsschool Waddinxveen
HAVO Diploma - undefined
Samenwerkingsschool Waddinxveen
Skills
Project Management
Risk Analysis and Management
Team Leadership
Program Leadership
Project Coordination
Decision-Making
Strategic Planning
Stakeholder Management
Stakeholder Communications
Change Management
Team Development
Team leadership and direction
Cost Management
Team Management
Performance monitoring
Scheduling and Planning
Process Improvement
Resource Management
Budget coordination
Interpersonal Skills
Cost Estimates & Budgets
Operations Management
Budgeting and Resource Management
Cross functional Team Builder
Presentation Creation and Delivery
Team training and development
Problem-Solving
Personal Information
Date of Birth: 06/01/74
Languages
Dutch
Proficient
C2
English
Proficient
C2
German
Intermediate
B1
Timeline
Information Manager
National Network Veilig Thuis
06.2019 - 06.2021
Interim Manager
Veilig Thuis (multiple regions: Noordoost Gelderland, Utrecht, Twente)
05.2019 - 03.2022
Project Manager, Information Management & IT
National Network Veilig Thuis
12.2017 - 06.2019
Transition Manager
Veilig Thuis Zeeland
10.2016 - 04.2018
Program Manager, Migration of Mortgage and Insurance Portfolios
Stater NV
12.2015 - 08.2016
Program Manager, Operational Excellence / Lean
ENNIA Caribe
10.2013 - 08.2015
Crisis Manager
Akkermans & Partners
10.2013 - 12.2013
Program Manager, Unit Linked Pension Migration
Achmea Pension
07.2012 - 07.2013
Program Manager, IBSEN Unit Linked Pension Administration
Achmea Pension
06.2011 - 07.2012
Deputy Director, Division Information Management
Achmea Pension
01.2009 - 01.2011
Project Portfolio Controller
Achmea Pension
01.2007 - 01.2009
Project Manager, New Regulation Fortis Bank
Fortis ASR
01.2006 - 01.2007
Project Leader, SAS 70
Fortis ASR
01.2005 - 01.2006
Project Leader, Business Planning
Aegon Service Center Pension
01.2004 - 01.2005
Program Manager Leap – EMEA organization transformation
Barentz International BV
6 2022 - Current
NLP Master Practitioner -
BPD Trainingen
Dynamic Value Systems - undefined
BPD Trainingen
NLP Practitioner - undefined
BPD Trainingen
Operations Management - undefined
Opexgroep
Interactive Team Steering - undefined
Opexgroep
Process Redesign and PlanB - undefined
Opexgroep
Operational Excellence Framework - undefined
Opexgroep
Achmea Experience Senior Management - undefined
Achmea
The Soul of Leadership - undefined
Deepak Chopra
Personal Leadership - undefined
Essence Trainingen
Technology, Policy and Management - undefined
Delft University of Technology (ir.)
Conversation Training - undefined
Siemens Nederland
Siemens Certified Security Expert Levels 1, 2, and 3 - undefined
Siemens München, Germany
VWO Certificates (Supplementary State Examination) - undefined
VWO Diploma - undefined
Samenwerkingsschool Waddinxveen
HAVO Diploma - undefined
Samenwerkingsschool Waddinxveen