Robert Ymker

Airframe Tear-down Project Team

• Evaluated flight control parts and components for shop repair, overhaul, or exchange.
• Assigned fair market values to components for airframe project value calculations.

Inventory Management

• Determined repair/overhaul candidates and ensured parts availability for sale.
• Maintained accurate inventory records and paperwork.

Negotiation and Relationship Management

• Negotiated with MRO repair shops, OEMs, and business partners to achieve favorable terms and conditions.
• Actively maintained relationships with clients and vendors.

Market Analysis and Sales

• Analyzed market trends and demand for specific flight control parts.
• Negotiated sales with clients, business partners, and vendors.

Financial Analysis

• Used financial data and market trends to recommend investment strategies and identify portfolio risk.
• Led cross-functional teams in executing complex projects on time and within budgetary constraints.

Repair and Overhaul Management

• Oversee the repair and overhaul processes for aircraft components, ensuring compliance with industry standards.
• Develop and implement strategies to optimize repair efficiency and reduce turnaround times.
  

Vendor and Supplier Relations

• Establish and maintain strong relationships with MRO repair shops, OEMs, and other service providers.
  
• Negotiate contracts, terms, and pricing to achieve cost-effective solutions.
  

Quality Assurance and Compliance

• Ensure all repaired components meet stringent quality and safety standards.
  
• Conduct regular audits and inspections of repair processes and facilities.
  

Inventory and Logistics

• Manage inventory levels of repairable components, ensuring availability and minimizing downtime.
• Coordinate logistics and transportation for components sent for repair or overhaul.
  

Performance Improvement Initiatives

• Identify areas for process improvements within the repair and overhaul operations.
• Implement performance improvement initiatives to enhance operational efficiency and reliability.
  

Client and Vendor Negotiations

• Lead negotiations with clients and vendors to secure favorable terms and conditions.
• Maintain positive relationships to ensure long-term partnerships and customer satisfaction.
  

Successfully managed the sales team on a temporary basis until a new permanent Sales Manager was hired.
Ensured a smooth transition and continuity in sales operations, maintaining stability and focus within the team.

Team Guidance and Support

• Provided leadership and direction to the sales team during a challenging period post-COVID, ensuring alignment with company goals.
• Set clear sales targets and devised strategies to achieve them, fostering a collaborative and motivated team environment.

Performance Enhancement

• Implemented training programs to enhance the skills and performance of the sales team, ensuring they were well-equipped to meet sales objectives.
• Offered continuous support and mentorship, helping team members overcome obstacles and improve their sales techniques.

Customer Interaction and Relationship Management

• Maintained direct interaction with key customers to understand their needs, address concerns, and ensure high levels of customer satisfaction.
• Built and nurtured long-term relationships with clients, contributing to customer retention and repeat business.

Networking and Conferences

• Represented APOC Aviation at industry conferences and networking events to expand the company's market presence and identify new business opportunities.
• Engaged with industry peers and potential clients to promote APOC's services and capabilities.

Crisis Management and Resilience

• Demonstrated resilience and adaptability in managing the sales function during a difficult time for the company.
• Developed and executed contingency plans to mitigate the impact of the crisis on sales performance

• Manage and nurture relationships with existing customers, ensuring their needs are met and issues resolved promptly.
• Proactively identify and pursue new business opportunities through networking and relationship-building.
• Negotiate contracts and agreements to secure profitable deals and maintain customer satisfaction.
• Provide personalized service and support to key accounts, aiming to foster long-term partnerships and repeat business.

Client Relationship Management

• Cultivate and maintain strong relationships with corporate clients to understand their telecom needs and align services with their business objectives.

Consultative Sales and Advice

• Provide expert advice on business telephony solutions based on detailed analysis of current telecom invoices and customer requirements. Offer recommendations for cost savings and optimization while prioritizing customer preferences and usage patterns.

Contract Negotiation

• Lead negotiations for service contracts, ensuring terms meet client expectations and company profitability goals. Close deals effectively while maintaining a focus on long-term client satisfaction.

Customer Support and Issue Resolution

• Act as the primary point of contact for client inquiries, issues, and escalations. Coordinate with internal teams to address customer concerns promptly and ensure service excellence.

Reporting and Performance Tracking

• Prepare regular reports on sales activities, client feedback, and revenue forecasts. Monitor key performance indicators to assess account health and identify opportunities for growth.

Customer Service

• Provide exceptional customer service by assisting customers in selecting, purchasing, and troubleshooting cellphones and related accessories. Address inquiries, resolve issues, and ensure a positive shopping experience.

Product Knowledge

• Demonstrate in-depth knowledge of cellphone models, features, specifications, and pricing. Educate customers on product benefits and recommend suitable options based on their needs and preferences.

Inventory Management

• Monitor and maintain accurate inventory levels of cellphones and accessories. Conduct regular stock checks, replenish merchandise, and coordinate with suppliers or headquarters for timely deliveries.