Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
Generic
Rizwana Shaikh

Rizwana Shaikh

Hoofddorp,Netherlands

Summary

Strategic and proactive professional with over 10 years of experience in project management, stakeholder engagement, and customer journey optimization. Adept at leading cross-functional teams and translating business needs into actionable delivery plans. Known for driving collaboration, identifying root causes, and implementing effective solutions in complex, fast-paced environments. Strong communicator with a passion for digital transformation and enhancing customer experiences across global platforms. Experienced in Agile methodologies and comfortable navigating multidisciplinary, international teams.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Customer Journey Expert

ING BANK
Amsterdam
08.2022 - 08.2025
  • Spearheaded onboarding of new and existing business lines to innovative customer communication platform.
  • Conducted in-depth analysis of business requirements to align with customer needs.
  • Led cross-functional teams to achieve project objectives within deadlines.
  • Oversaw each phase of development lifecycle, ensuring delivery of high-quality final products.
  • Interpreted stakeholder and customer needs to enhance communication product effectiveness.
  • Served as central liaison, bridging communication between customers and development team.
  • Developed and prioritised strategic backlog items aligned with business objectives.
  • Streamlined communication channels, enhancing overall project efficiency.

Product owner

Payconiq International
Amsterdam
03.2022 - 07.2022
  • Coordinated project planning and execution with team members and team leads.
  • Ensured accurate understanding of user needs by assessing and analysing feedback.
  • Managed client expectations by ensuring clear, accurate completion of scoping documentation.
  • Conducted continuous evaluations to improve products and user experience.
  • Liaised with Product Management to prioritise product backlog according to business value and ROI.
  • Oversaw project timelines to ensure timely product launches.
  • Drove continuous improvement by keeping abreast with Agile and Scrum best practices and trends.

Customer Journey Expert

ING BANK
Amsterdam
11.2014 - 03.2022
  • Onboarded new business line onto innovative customer communication platform.
  • Conducted comprehensive analysis of business requirements to align solutions with strategic objectives.
  • Facilitated coordination between team and Product Owner to ensure seamless project development.
  • Crafted detailed process documentation, including sequence and flow diagrams for clarity.
  • Supported team in developing and maintaining project deliverables effectively.
  • Led rigorous testing procedures to validate functionality and performance standards.
  • Managed stakeholder relationships across ING, enhancing collaboration and driving project success.

Education

BACHELOR OF ENGINEERING - Electronics and Telecommunication Engineering

MUMBAI UNIVERSITY
INDIA
06.2010 - 05.2014

Skills

  • Scrum proficiency
  • Agile project management
  • Product roadmap development
  • Backlog management
  • Communication and interpersonal skills
  • Team collaboration
  • Customer journey mapping
  • Stakeholder engagement
  • Digital customer journey enhancement
  • Agile methodologies
  • Analytical thinking
  • IT landscape comprehension
  • Decision-making strategies


Personal Information

  • Date of birth: 05/19/93
  • Nationality: Indian

Timeline

Customer Journey Expert

ING BANK
08.2022 - 08.2025

Product owner

Payconiq International
03.2022 - 07.2022

Customer Journey Expert

ING BANK
11.2014 - 03.2022

BACHELOR OF ENGINEERING - Electronics and Telecommunication Engineering

MUMBAI UNIVERSITY
06.2010 - 05.2014

Similar Profiles

Create profile
Rizwana Shaikh