Rizki Dini Haria Putri

• Preparing quotations, follow-up, and handling purchasing
• Processing orders, interfacing with suppliers, arranging shipments
• Working with prospects, and existing customers to identify their needs and opportunities
• Managing social media platforms, and answering customer inquiries.

• Liaison with the sales team to invite more people to attend Mendix world 2021
• Reach personally potential and existing customers to attend Mendix world 2021 and match their needs to Mendix's offering
• Conduct research on the most promising leads using multiple tools
• Provide answers related to Mendix world 2021 internally and externally

• Conducting cold calls from events and trial leads by assessing the needs, the prospects’ role, business strategy and converting them into opportunities
• Collaborating with the account management team by providing them with detailed
• BANT (budget, authority, needs, timeline) information to convert and drive leads through Google’s sales funnel
• Using the CRM (Salesforce) to help sales and marketing teams reach their market development goals by ensuring customer data is accurate and actionable

Achievements:

• Highest achiever pipeline in Q4 2018 - overachieved by 200%
• Highest converted opportunity in Q4 2018

• Providing solutions and assisting online specialists over the APAC region through online chat support
• Helping and advising the advertiser to set up and optimize campaigns to ensure that it reaches the right audiences
• Analyze and advise Google Ads policy to ensure that the ads are running seamlessly
• Assisting online specialists to solve and escalate complex cases.

• Providing trilingual support in pre-sales activities
• Generating new business opportunities through inbound and outbound calling
• Coordinating closely with the internal sales team to align solution design based on customer business needs
• Recommending solutions that optimize value for both the customer and the firm
• Assisting customers to ensure they successfully do the online and offline purchasing

Achievements:

• Awarded the best Agent 2014 Q1 for my outstanding performance
• Runner-up of Valentine Competition for the quality of the call in 2014

• Troubleshooting and solving customers' issues and complaints by communicating effective resolution to them
• Attends to technical issues for Microsoft products and escalates necessary issues to the Technical Support team
• Educating and advising customers about Microsoft products to ensure that they are aware of product updates
• Up-selling and cross-selling when a customer is interested in buying and assisting them in the purchasing process
• Achievements:
• Promoted to a commercial agent to handle and support large organizations for
• Microsoft products.

• Managing the Data Warehouse and working with 3rd party partners to troubleshoot and ensure the infrastructure’s uptime
• Creating and analyzing technical reports and troubleshooting the system based on the reports
• Monitoring Database performance of primary and UAT databases to make sure running well.