Rizki Dini Haria Putri
Schiedam
Summary
Positive and enthusiastic individual with a strong background in sales and customer support. Passionate about technology and constantly striving to expand knowledge to better support internal team and valued customers. Proficient in a wide range of software applications, including MS SQL, CRM, and Google Analytics. Possesses the ability to adapt quickly to new technologies. Keen focus on customer satisfaction and a knack for analytical thinking, excelling at navigating complex figures and calculations.
Overview
12
12
years of professional experience
Work History
Business Development Representative
Kinaxis Europe BV
01.2023 - Current
- Research on the accounts and personas to find out their existing business challenges
- Initiate outbound phone calls, email outreaches, and social selling to prospects
- Work closely and collaboratively with peers and the sales and marketing teams
- Build and nurture relationships with leads through effective communication and follow-up, ensuring they are engaged and well-informed about our product and services.
Inside Sales Coordinator
Symbolise Communications BV
01.2022 - 12.2022
- Preparing quotations, follow-up, and handling purchasing
- Processing orders, interfacing with suppliers, arranging shipments
- Collaborate with MediaKind, BBright, Barnnd, and Dejero as partners in the media industry to handle quotes, orders, and delivery
- Working with prospects and existing customers to identify their needs and opportunities
- Managing social media platforms and answering customer inquiries.
Customer Growth Associate
Mendix BV
06.2021 - 09.2021
- Liaison with the sales team to invite more people to attend Mendix world 2021
- Reach personally potential and existing customers to attend Mendix world 2021 and match their needs to Mendix's offering
- Conduct research on the most promising leads using multiple tools
- Provide answers related to Mendix world 2021 internally and externally.
Cloud Sales Development
Sellbytel Malaysia Sdn Bhd
04.2018 - 08.2019
- Conducting cold calls from events and trial leads by assessing the needs, the prospects' role, business strategy, and converting them into opportunities
- Collaborating with the account management team by providing them with detailed BANT (budget, authority, needs, timeline) information to convert and drive leads through Google's sales funnel
- Using the CRM (Salesforce) to help sales and marketing teams reach their market development goals by ensuring customer data is accurate and actionable.
Subject Matter Expert
Teledirect Telecommerce Sdn Bhd
06.2015 - 05.2017
- Providing solutions and assisting online specialists over the APAC region through online chat support
- Helping and advising the advertiser to set up and optimize campaigns to ensure that it reaches the right audiences
- Analyze and advise Google Ads policy to ensure that the ads are running seamlessly
- Assisting online specialists to solve and escalate complex cases.
Commercial Pre-Sales Representative
Convergys Malaysia Sdn Bhd
01.2014 - 05.2015
- Providing trilingual support in pre-sales activities
- Generating new business opportunities through inbound and outbound calling
- Coordinating closely with the internal sales team to align solution design based on customer business needs
- Recommending solutions that optimize value for both the customer and the firm
- Assisting customers to ensure they successfully do the online and offline purchasing.
Customer Support Representative
Convergys Malaysia Sdn Bhd
11.2012 - 01.2014
- Troubleshooting and solving customers' issues and complaints by communicating effective resolution to them
- Attends to technical issues for Microsoft products and escalates necessary issues to the Technical Support team
- Educating and advising customers about Microsoft products to ensure that they are aware of product updates
- Up-selling and cross-selling when a customer is interested in buying and assisting them in the purchasing process.
Education
Master of Business Administration - Business Administration
International Islamic University
01.2018
Bachelor of Computer Science - Computer Science
Islamic State University of Jakarta Syarif Hidayatuallah
01.2011
Visiting Student - undefined
International Islamic University Malaysia
09.2010
Skills
- Ms office
- CRM (Salesforce)
- MS SQL Server
- Google Analytics
- Researching
- Communication
- Customer satisfaction
Languages
English
Dutch
Indonesian
Malaysia
Timeline
Business Development Representative
Kinaxis Europe BV
01.2023 - Current
Inside Sales Coordinator
Symbolise Communications BV
01.2022 - 12.2022
Customer Growth Associate
Mendix BV
06.2021 - 09.2021
Cloud Sales Development
Sellbytel Malaysia Sdn Bhd
04.2018 - 08.2019
Subject Matter Expert
Teledirect Telecommerce Sdn Bhd
06.2015 - 05.2017
Commercial Pre-Sales Representative
Convergys Malaysia Sdn Bhd
01.2014 - 05.2015
Customer Support Representative
Convergys Malaysia Sdn Bhd
11.2012 - 01.2014
Master of Business Administration - Business Administration
International Islamic University
Bachelor of Computer Science - Computer Science
Islamic State University of Jakarta Syarif Hidayatuallah
Visiting Student - undefined
International Islamic University Malaysia
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