River Burger
Customer Experience Officer
Rotterdam
Summary
Experienced Customer Service Agent seeking a fresh opportunity. Proficiency in communication and adaptability. I am a team-oriented professional, willing to work closely with others to achieve goals. I excel in ensuring efficient service delivery with utmost care. Also available for freelance work,committed to dedicating 32 to 40 hours.
Overview
5
5
years of professional experience
Work History
Sales & Save
Yource
Eneco Valencia
07.2023 - Current
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Analyzed data to identify trends in customer behavior and preferences.
- Continuously met sales goals via strategic prospecting.
Customer Specialist
Change-CX
Eneco Rotterdam
05.2022 - 12.2022
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Utilized problem-solving skills to identify root cause of customer issues.
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Conducted regular training sessions with staff to improve their customer service skills.
- Provided feedback to supervisors on ways to improve customer service processes.
Temp Worker
Staff You
Rotterdam
01.2020 - 09.2020
- Established and maintained good relations with customers, vendors and transport companies.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Ensured safety protocols were followed at all times while operating machinery.
- Collaborated with team members to develop effective strategies for executing events in a timely manner.
- Ensured that all safety regulations were followed during events.
Scaffold Builder
ProFM
The Netherlands, Belgium, Germany
03.2019 - 12.2019
- Ensured that the correct type of scaffolding was used for each job.
- Organized resources to meet deadlines set by clients.
- Attended meetings with clients in West -Europe and supported transport.
- Worked collaboratively with other tradespeople onsite as part of a team.
- Read and utilized blueprints for correct scaffolding construction.
- Constructed scaffolds in appropriate positions and secured completed structures in place.
Education
Propaedeutic Year - Fashion Business & Development
12.2023
High School Diploma -
07.2020
Skills
- Receptive to Training
- Positive Attitude
- Responsible Individual
- Complex Problem-Solving
- Strong Communication skills
- Proficient in CRM systems
Languages
Dutch
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Websites
Accomplishments
- When I transitioned to CX, I was trained to be a coach on the job. We discussed how to handle interactions with customers who faced issues, and I made sure to consistently adhere to the KPIs that needed to be maintained.
Extracurricular Activities
- As a web developer and SME web designer, my focus is on aiding small businesses by increasing their online presence. I specialize in setting up and enhancing their web visibility - 2019.
- I established Rchive: a marketplace designed for innovative individuals, collectives, and brands to reduce textile waste - 2021
- I co-founded Broken Youth Fashion Brand, which prioritizes safeguarding and promoting the mental well-being of the younger generation - 2019.
References
References available upon request.
Timeline
Sales & Save - Yource
07.2023 - Current
Customer Specialist - Change-CX
05.2022 - 12.2022
Temp Worker - Staff You
01.2020 - 09.2020
Scaffold Builder - ProFM
03.2019 - 12.2019
AMFI - Propaedeutic Year, Fashion Business & Development
Laurens Lyceum - High School Diploma,
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