RITWICK CHAKRABORTY
Kolkata
Summary
Experienced technical professional with a proven track record guiding development teams through complex projects, driving impactful results, and fostering a collaborative team environment. Reliable and adaptable, ensuring project goals are met while leveraging technical expertise and strategic thinking. Known for leading technical teams, managing software development projects, and utilizing in-depth knowledge of programming and system architecture to streamline processes. Meticulous Technical Lead adhering to client-provided technical requirements and internal business goals, balancing project prioritization to fulfill contractual obligations and internal revenue requirements. Complex problem-solver with an analytical and driven mindset, dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Technical Lead – RAID RA & FM Operations
WIPRO TECHNOLOGIES
06.2021 - Current
- Lead RAID RA & FM platform operations and DevOps for TMNL (Netherlands client).
- Manage deployments on AWS EKS, automate health checks and backup processes.
- Own L2-L3 issue resolution, RCA documentation, and knowledge transfers to L1.
- Collaborate with cross-functional stakeholders for UATs and new feature rollouts.
- Tech Stack: AWS, Oracle 12c, Jenkins, Linux, Shell, XML, Snow, ELK.
- Key Achievements:
- Enabled end-to-end automation of CDR ingestion and transformation pipeline.
- Implemented CI/CD Jenkins pipelines for production RAID updates.
Senior Deployment Engineer – Revenue Assurance
MOBILEUM TECHNOLOGIES
02.2020 - 04.2021
- Deployed and maintained RAID systems for telecom clients: STC (Saudi Arabia), Omantel (Oman).
- Delivered schema designs, CDR decoding logic (ASN1/XML/DSV), and platform setups.
- Performed extensive UAT and production validation alongside client teams.
Customer Support Engineer – IMS Operations
NOKIA SOLUTIONS & NETWORKS
08.2019 - 02.2020
- Delivered L2 IMS support for BSNL across NTAS, CFX, ENUM/EDGE.
- Automated system backups, traffic reports, and health checks using shell scripts.
- Worked in OpenStack cloud environment and Net-Act reporting tools.
Implementation Engineer / Sr. Deployment Engineer
XALTED INFORMATION SYSTEMS
01.2016 - 07.2019
- Implemented multiple BSNL & MTNL telecom projects including LIS, UPROBE, and FMCC.
- Led end-to-end deployments from OS & app installation to UAT and handover.
- Specialized in Oracle DB scripting, Linux operations, RAID integration, and client trainings.
Project & Marketing Trainee – Government Projects (UIDAI/Aadhaar)
NEVAEH TECHNOLOGY PVT. LTD.
04.2014 - 03.2015
- Managed field deployments and software integration for NPR-57 project.
- Executed tender preparation, MIS reporting, client/vendor coordination.
Education
MCA - Master of Computer Applications
FIEM – WBUT
01.2014
BCA - Bachelor of Computer Applications
Techno India, Salt Lake – WBUT
01.2011
Skills
- Shell and Bash scripting
- Database management: Oracle and PostgreSQL
- Network analysis tools
- Platforms & Cloud: AWS (EKS, EC2, S3), OpenStack, RAID-7 & RAID-8, ElasticSearch
- Automation: Shell scripting (backups, health checks, traffic reports), CI/CD
- AI Tools: ChatGPT, DeepSeek, GitHub Copilot – used for automation, coding assistance, data validation, and report generation
- Project leadership
LANGUAGES & PERSONAL DETAILS
Languages: English, Hindi, Bengali
Date of Birth: 12th June 1991
Nationality: Indian
CORE COMPETENCIES
- RAID 7/8 UC, FM, RV, BV | Revenue Assurance
- Unix/Linux Administration | Shell Scripting | Jenkins CI/CD
- Oracle/PostgreSQL | SQL Query Optimization
- AWS EC2/S3/EKS | Cloud Native DevOps
- Wireshark Protocol Analysis | IMS/MSC Signaling
- XML Coding | Automation | UAT Execution
- ServiceNow | Incident & Change Management
Timeline
Technical Lead – RAID RA & FM Operations
WIPRO TECHNOLOGIES
06.2021 - Current
Senior Deployment Engineer – Revenue Assurance
MOBILEUM TECHNOLOGIES
02.2020 - 04.2021
Customer Support Engineer – IMS Operations
NOKIA SOLUTIONS & NETWORKS
08.2019 - 02.2020
Implementation Engineer / Sr. Deployment Engineer
XALTED INFORMATION SYSTEMS
01.2016 - 07.2019
Project & Marketing Trainee – Government Projects (UIDAI/Aadhaar)
NEVAEH TECHNOLOGY PVT. LTD.
04.2014 - 03.2015
BCA - Bachelor of Computer Applications
Techno India, Salt Lake – WBUT
MCA - Master of Computer Applications
FIEM – WBUT
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