Richard Papa Bukroh

1. Assisting passengers with flight information, check-in, and boarding processes.

2. Handling customer complaints and resolving issues in a professional manner.

3. Providing information on airport facilities, services, and policies.

4. Helping passengers with special needs or disabilities.

5. Collaborating with other airport staff to ensure smooth operations.

6. Maintaining accurate records and reports.

7. Ensuring customer satisfaction and improving overall experience.

8. Answering passenger queries.

9. Resolving issues with flights, baggage, or travel documents

10. Providing directions and guidance within the airport.

• Engaged customers to facilitate repeat business.

* Following company policies and procedures
* Greeting guest on arrival
* Responds to guest enquiries
* Ensure guest are looked after as much as possible
* Directing customers to product in grocery stores
* Ensuring passengers documents are good

• Successfully delivered on tasks within tight deadlines.

● Summoning taxis or other forms of transportation for customers, and loading
their luggage for them when it arrives
● Securing luggage inside cargo areas
● Delivering unclaimed baggage to the correct area or department
● Following appropriate safety and security precautions

● Attending to complaints of customers
● Attending sales meetings
● Providing information about calls received, expenses incurred and business
conditions.

• Handled returns and exchanges following company policies, resulting in satisfied customers.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Kept up-to-date with store promotions to provide accurate information to customers.
• Took initiative in restocking shelves during downtime, enhancing product availability.

● Selling of products
● Guiding the buyers in buying the goods they want
● Attending to complaints of customers
● Attending sales meetings
● Providing information about calls received, expenses incurred and business
conditions.