Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
CustomerServiceRepresentative

Richard-Dickens Agbenyo

Amsterdam

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. A service oriented professional with extensive Customer Service and administrative duties experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Back Office Assistant

Ibis Amsterdam Center.
Amsterdam
02.2022 - Current


  • Responding to general emails regarding questions and providing solutions, informations among other things.
  • Making sure each guest reservations is intact before their arrival.
  • Taking payment and dealing with third parties agencies to ensure we are paid on time.
  • Responding to inbound phone calls to provide immediate solution.
  • Communicating with internal departments regarding productivity.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Received and routed business correspondence to correct departments and staff members.
  • Solved problems timely and effectively, ensuring customer satisfaction.

Project Coordinator

Migration IOM
01.2021 - 01.2022
  • Project management, entrepreneurship and people management etc.

Logistics Coordinator

DSV Solutions
01.2019 - 01.2020
  • Handling orders from Customers and suppliers, Order Entry , ensuring stock is replenished to meet inbound/outbound orders , also handling Client queries on pending orders/tickets
  • Monitoring information flow between the various systems execution and ensure timely delivery
  • Using sap to handle orders and shipping within SLA.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Customer service Executive

Netflix Streaming Service
01.2017 - 01.2019
  • Amsterdam
  • Providing feedback by coaching new hires.
  • Reporting new trends.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Consumer Advisor

Nuon Energy Bv
Amsterdam
01.2016 - 01.2017
  • Managing the consumers account as well as educating them on their tariff based on their Energy consumption.
  • Scheduling Face2Face to appointment with the consumer to assist them resolve all technical questions regarding their Energy bills.
  • I also report on all accounts for data processing.

Risk Management Controller

ABN AMRO
Amsterdam
01.2014 - 01.2016
  • My responsibilities include controlling of Data and making report for the senior analyst.
  • I support and communicate with our internal client for accuracy data report.
  • Attention to details is always the key to this job.

Production Supervisor

Fruitful Office
Amsterdam
01.2011 - 01.2014


  • Resolved issues quickly to maintain productivity goals.
  • Established clear priorities and production quality standards.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
  • Achieved on-time shipments goal by empowering employees to continued success.

Receptionist

AMC Pharmacy Warehouse
Amsterdam
01.2010 - 01.2011


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Education

Online certification. How financial markets work in the world at large - undefined

Financial market - undefined

Yale University
2016

BSc - Business Administration, Banking and Finance

Central University College
2009

Diploma - Accounting

Institute of Professional Studies (IPS)
2002

High School diploma - undefined

the Ghana Secondary School
1999

Skills

  • Technology Skills
  • Windows Operating systems, MS Office , SAP EPR systems Fast learner with new Softwares

Accomplishments

  • Achieved Result through effectively helping with Task. I coached new hires by listening to their calls to provide constructive feedback.
  • Supervised team of 10 staff members. To become their own business owners.

Affiliations

International organization to migration- IOM.

Zidi-Circle

Certification

Dutch language certificate

Entrepreneurship

Languages

English
Bilingual or Proficient (C2)
Dutch
Upper intermediate (B2)
French
Beginner (A1)

Timeline

Back Office Assistant

Ibis Amsterdam Center.
02.2022 - Current

Project Coordinator

Migration IOM
01.2021 - 01.2022

Logistics Coordinator

DSV Solutions
01.2019 - 01.2020

Customer service Executive

Netflix Streaming Service
01.2017 - 01.2019

Consumer Advisor

Nuon Energy Bv
01.2016 - 01.2017

Risk Management Controller

ABN AMRO
01.2014 - 01.2016

Production Supervisor

Fruitful Office
01.2011 - 01.2014

Receptionist

AMC Pharmacy Warehouse
01.2010 - 01.2011

Online certification. How financial markets work in the world at large - undefined

Financial market - undefined

Yale University

BSc - Business Administration, Banking and Finance

Central University College

Diploma - Accounting

Institute of Professional Studies (IPS)

High School diploma - undefined

the Ghana Secondary School

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