Rhealyn M. Dueñas
Parañaque
Summary
As a bright ambitious person, I enjoy working in a fast paced also a flexible, competent, confident, and resourceful with strong commitment on assigned task. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
Overview
7
7
years of professional experience
Work History
Customs Specialist - Customs UAE
DSV Global Business Services
11.2022 - Current
- Monitoring of Email and volume of Declaration requests for Air, Sea, Road shipments.
- Close coordination with Dubai local Customs team regarding urgent and/or high priority requests.
- Investigating errors and/or escalations received by MNL GBS AC Team, identifying the root cause and creating an action plan.
- Printing of BOE and processing of DPC Payment, updating needed details in the Customs Clearance Form (CCF), and sending it to the Product Operator once completed.
- Checking of documents and validating details for Declaration processing.
- Updating all necessary details in Dubai Trade (system) for BOE drafting - Air, Sea, Road and Transshipment.
- Close coordination with Dubai local Customs team regarding issues and/or concerns while drafting, notifying them once Declaration has been drafted.
- Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy.
- Updating of the team's Board for Weekly and Daily performance, new process instructions as advised by the local and product team, and excel working instructions. Reiterating to colleagues on the process changes and giving refresher on the existing processes.
- Training new hires for process familiarization and informing them regarding client's special handling instructions.
- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
- Follow the SOP with the steps on how the process of vetting and compiling. Check special instruction to specific customers.
- Back up for the Team Lead
- Responsible for all process documentation requirements. (Process maps, working instructions, SOPS etc.)
- Responsible for team’s process standardizations and ensure that only valid deviations are allowed.
- Report and coordinate irregularities as per SOP. Handle 1st level Escalations
- Perform proper escalation ti his/her superior when necessary.
- Recommend improvements on the SOP with the steps on how the process can be more efficient and real time updating of new customer instructions.
- Active participation in all project for process improvements
- 5S, Maturity Matrix and do pre audits with the teams when necessary. - Attend meetings with support groups and operational calls when needed.
Declarant
MCA Brokerage - Nippon Express Philippines Corporation
12.2018 - 07.2022
- Preparing and checking documents for CUSTOMS ANTI-ILLEGAL DRUG TASK FORCE.
- Preparing import permit and TSAD for the clearance of cargo in Bureau of Customs (Air Import-PEZA).
- Assisting our clients in terms of classifying hs code for their item.
- Preparing delivery receipt and import cargo report.
- Responsible in giving up-to date and reports on shipment.
- Knowledgeable in Logistics (Import).
- Assisting in review and preparation of documents for purposes of customs clearance of import shipments for all accounts prior to filing and processing.
Education
Bachelor of Science - Customs Administration
Batangas State University
01.2018
Skills
- Reliable, trustworthy, hardworking, with sense of professionalism and good moral values
- Willing to accept commands
- Adaptable, flexible and willing to learn new things
- Has knowledge and skills in using computer and other technological equipment
- Can communicate both in English and Tagalog
- Experience working in the Air Freight forwarding and Customs Brokerage Industry
- Proficient in using the Dubai Chamber, Dubai Trade – Dubai’s local Customs system, Customs Artificial Intelligence(CSAI) and Cargowise One
Accomplishments
- Customs Broker Licensure Examination Passer (2018)
- Top Performer of the Year DSV International Shared Services Inc. (2023)
Additional Information
Mentorship PH
November 12, 2025
Advanced MS Excel
DSV International Shared Services Inc.
March 13-14, 2024
Basic to Intermediate MS Excel
DSV International Shared Services
February 29-March 1, 2024
Lean Workshop - PDCA
March 30, 2023
Lean Workshop - Standardized Work Training
March 29, 2023
Lean Workshop - 8 Waste
March 1, 2023
Lean Workshop - Visual Management
February 16, 2023
Lean Workshop - Lean Waste
January 10, 2023
EMAIL AND PHONE ETIQUETTE
Nippon Express Philippines Corporation
2021
Timeline
Customs Specialist - Customs UAE
DSV Global Business Services
11.2022 - Current
Declarant
MCA Brokerage - Nippon Express Philippines Corporation
12.2018 - 07.2022
Bachelor of Science - Customs Administration
Batangas State University
References
- Realyn, Cruzat, LCB Supervisor,
09451228342
Nippon Express Philippines Corporation MCA Customs Brokerage
- Korina Beatriz, Ontingco, Team Lead,
09561565190,
DSV Global Business Services
- Ivy V., Quintano, RSCM-Manila Rapid Response Project Manager,
09163746761
Bayer Business Services Philippines Inc.