Retzina Thanasi
Amsterdam
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bar Prep
Alcohole
03.2024 - 12.2024
- Supported head bartenders during high-volume periods by efficiently preparing ingredients according to recipe specifications.
- Being responsible for developing cocktail recipes, making house-made blends, syrups, purees, and fully preparing the bar for evening services.
Bartender/Waitress
Bateau Ivre
02.2022 - 03.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Restaurant Head Waitress
Botilia sto Goudi
10.2019 - 02.2022
- Supervised server staff and simultaneously served personal section of tables.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
Restaurant Waitress
Calypsos Hotel 4*
05.2016 - 10.2016
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Vet Assistant -
Pets Pro Academy
01.2024
High School -
1st High School of Rhodes
Greece06.2014
Skills
- Politeness
- Customer oriented mindset
- Customer complaint and dissatisfaction management
- Time and schedule management
- Attention to detail
- Competent at working under pressure
- Strong multitasking
- Customer service
- Exceptional communication
Personal Information
- Date of Birth: 06/27/96
- Gender: Female
- Nationality: Greek
Languages
English
Full Professional
Greek
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Bar Prep
Alcohole
03.2024 - 12.2024
Bartender/Waitress
Bateau Ivre
02.2022 - 03.2024
Restaurant Head Waitress
Botilia sto Goudi
10.2019 - 02.2022
Restaurant Waitress
Calypsos Hotel 4*
05.2016 - 10.2016
Vet Assistant -
Pets Pro Academy
High School -
1st High School of Rhodes
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