Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Custom
Timeline
Generic
REHAN EJAZ

REHAN EJAZ

+971559516270,AE

Summary

Dedicated professional with expertise in cash handling, delivery timeframe estimation, and order processing capability. Demonstrates exceptional pressure handling and data entry accuracy, ensuring seamless operations and customer satisfaction. Skilled in customer service, committed to maintaining high standards and fostering positive client relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Customer service representative- SA

FEDEX EXPRESS INTERNATIONAL B.V-JAFZA
DUBAI- JEBEL ALI FZE, UNITED ARAB EMIRATES
04.2015 - Current
  • Operation Support Agent:(CS)
  • Preparing INTL & Local Documentation and ensuring proper documentation for shipments. (Shipment going out of JAfZA to local market) and ensure that shipment delivered in their respective destinations without any error or delay.
  • Dispatching local and FTL truck (through GCC countries) and ensuring a smooth rotation of trucks.
  • Monitor floor operation (loading and shipment condition as well as reporting damages)
  • Data capture uplifting, PUD and tracking of shipment (OMA-Quantum and Mainframe)
  • Processing bill of entry for import, transit out and TRA & SIRA shipment from Dubai trade.
  • Applying coo (certificate of origin through Dubai chamber application.
  • Handling email escalation and quick action and resolve the problems.
  • Updates Manager, super visor and team’s member on daily base or any new updates about job.
  • Effectively took care of relevant paperwork. Target achievement every month.
  • Assisting to customer (Daimler, JLR, AVME,)

1-CAREER ACCOLADES

  • Rewarded 3 BZ & 1 YHBC
  • Handled IP & IPF dispatch function
  • Handled IP & IPF Service agent’s function
  • Cost saving for company while handling dispatch function
  • Handling SA & Dispatch functions on every Saturdays to save the cost for company and better scheduling

2-TNT COURIER SERVICES,

(From 24Apr. 2015 to till dated) (As a Driver)

Responsibilities:

  • I am responsible to deliver important Documents and shipment,
  • I Look after for firm customer and try to assist them,

3-HPL YAMALOWA LEGAL CONSULTANT

(From 26Sep. 2014 to 05March 2015 ) (As a Driver)

Responsibilities:

  • I was responsible to submit important document in DMCC, & JAFZA,
  • Look after firm customer and try to assist them,
  • I responsible to drop firm lawyers to court and another Government department,

4-Aramex courier, Dubai

(From 7Nov 2014 to July 2014) (As a Driver)

Responsibilities:

  • I was responsible to deliver and pickup customers important documents, passport and cheques as well as,
  • Look after to customer and try to convince another customer which is not using our service
  • Deliver all shipment on time as per customer requirement

5-Securi Guards & Middle East, Abu Dhabi

(24th Aug 2009 to 9th Nov 2013) (As a Security Supervisor)

Locations &Responsibilities:

1-ADCB Bank, Dubai

  • Monitor and authorize entrance and departure of employees, visitor, and other person to guard against theft and maintain security of premises of the bank,
  • Write reports of daily activities and irregularities, such equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Answer telephone calls to take message, answer question, and provide information during non-business hour or when switchboard is closed.
  • Operate detecting devices to screen individuals and prevent of passage of prohibited articles into restricted areas.

2-ETIHAD AIRWAYS, DUBAI TERMINAL

  • Patrolling and checking Etihad Airways Dubai, office premises, check in area, boarding and parking and ensured safety and security at all times.
  • Helping Etihad Airways guest to board the the coach, checking traveler's tickets, boarding passes to ensure that only Etihad Airways guest board on the coach,
  • Monitor loading of guest check in baggage’s in the coach.
  • Checking arrivals for lost and found items and handing them to Etihad Airways staff.
  • Attending Etihad Airways customers inquires and address issues to Duty manager,

3-Panasonic Showroom, Sharjah

  • Maintain orderliness and safety of the office and showroom.
  • Monitor staff attendance and send reports to the management.
  • Assist the customers with Panasonic product and services.
  • Selling product and closing deal when needed, especially is staff is busy,

4-Bin Hammouda Building, Sharjah

  • Patrolling checking all floors of the building including electrical rooms.
  • Ensuring safety and security at all the times,
  • Maintaining detailed entry journal of checked-in-and checked-out visitors in the building premises.
  • Attending visitor with information regarding flats to let, facilities and also addressing building complaints and issues related to building to the management.

5-Emirates Gas Station, Umm Al Quain:

  • Patrolling and checking all areas of the Gas station.
  • Checking and issuing sales order papers for gas checked in to the duty manager,

6-Salman Food Company (FMC) Islamabad:

  • Responsible for marketing and sales of food product by planning, developing. Merchandising to the vendors and distributors.
  • Build rapport with key account by marketing periodic visit: exploring specific needs, anticipating to the vendors and distributors,
  • Provide information by collecting, analysing, and summarizing data.
  • Accomplishing marketing and organization mission by completing related results as needed.

6-Omer Electronics and general trading company, Pakistan

Locations & Responsibilities:

  • Listening to customer requirements and presenting appropriate product to make a sale,
  • Negotiating the terms of an agreements and closing sales,
  • Checking the quantities of goods on display and in stock.
  • Liaising with suppliers to check the progress of existing orders,

Education:

  • 2004-2006 I.COM, (12 standard) Hasmat Ali collage, Rawalpindi Islamabad,
  • 2002-2004 Metric, (10 standard) Jamia School Rawalpindi,

Certificates:

  • D.P.S Dubai protective system LIC. No 2012-230460268
  • MS Office World, Excel, and Power point
  • Dangerous goods (from TNT)
  • Export control (from TNT)

Languages:

  • English, Arabic, Urdu , Hindi & Panjabi

Hobbies:

  • Playing cricket, watching football matches, reading books, running like exercise,

Personal Detail:

Date of Birth: 24th April 1985

Nationality: Pakistani

Civil Status: Single

Passport no: cu1515471

Visa Status: Valid Job Visa

Driving License: 1795934 (Light Vehicle, Manual, UAE)

Forklift License: Loading and offloading in ware house.

Education

Certificate of Higher Education - Metric + INTER COMMENRACE+B.COM 02nd year incomplete

Hasmat Ali collage, Rawalpindi Islamabad,
Rawalpindi - Pakistan
01.2004 - /2006

Skills


  • Cash handling
  • Delivery timeframe estimation
  • Order processing capability
  • Pressure handling
  • Data entry accuracy
  • Customer Service

Languages

English+Urdu+Punjabi+Hindi
Intermediate

Affiliations

  • i love to play cricket+ Long driving + use TikTok and talk to different country friends

Accomplishments

  • Rewarded 3 BZ & 1 YHBC

Certification

Certificates:

  • D.P.S Dubai protective system LIC. No 2012-230460268
  • MS Office World, Excel, and Power point
  • Dangerous goods (from TNT)
  • Export control (from TNT)

Custom

To hold responsible and challenging position that will allow my abilities, skill and sense of dedication towards my duties with a sole aim of contributing towards the progress of the organisational and personal growth.

Timeline

Customer service representative- SA

FEDEX EXPRESS INTERNATIONAL B.V-JAFZA
04.2015 - Current

Certificate of Higher Education - Metric + INTER COMMENRACE+B.COM 02nd year incomplete

Hasmat Ali collage, Rawalpindi Islamabad,
01.2004 - /2006
REHAN EJAZ