Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
VAP Coordinator
Northwest Assistance Ministries
07.2023 - 07.2024
Provides comprehensive case management to veterans and their families who are seeking Mortgage and Rental Assistance..
Interviews veterans and their family members
Provides appropriate referrals as necessary
Prepares and maintains confidential case records.
Postal Clerk
United States Post office
06.2012 - 07.2023
Responsible for handling duties in a post office, including receiving and sorting mail, selling postage, weighing packages, stamping envelopes, assisting customers, selling money orders, taking passport photos, and ensuring mail has correct zip codes and addresses.
Mail Processing Clerk
United States Post office
Sort outgoing and incoming mail using the appropriate sort of program or manual distribution scheme
Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
Removes sorted mail from bins or separate and place into appropriate trays or containers for further processing; verify mail to ensure sortation accuracy as needed
Provides service at a public window for non-financial transactions such as customer retrieval of Certified mail, Parcels, vacation holds, etc
Uses portable and non-portable scanners daily
Provide customer service by analyzing a variety of customer inquiries, and concerns
Research and gather data to obtain recognizable solutions to customer inquiries and requests in an efficient manner
Provide customers with current education regarding available products and services
Daily use of office machines, and a variety of software programs to manage customer concerns.
Human Resource Specialist
United States Army
06.2006 - 05.2012
Conducts personal affairs interviews with incoming military soldiers to determine the various entitlements, and supporting documents needed, and to initiate all forms required for the military personnel records
Utilizes a thorough knowledge of regulations and procedures relating to transactions processed to select and apply the appropriate guidance to individual cases on a production basis rapidly and accurately
Initiates and verifies personnel qualification record; obtains data required; makes necessary corrections; and obtains required signatures
Ensure that required security clearances have been initiated
Answers questions pertaining to the military personnel record, and explains procedures and allotments, dependency entitlements vouchers for claiming reimbursement for travel, and other data and entitlements for new incoming soldiers
Conducts a host of personnel action and management procedures.
Teacher
Ramsey Street Middle School
11.2004 - 06.2006
Organized cooperative learning groups to a heterogeneous class
Provided constructive, positive feedback to students and parents
Applied motivational strategies to enhance learning
Used management of student discipline, resulting in self-managed behavior
Accomplished teaching objectives in compliance with school district standards
Create a classroom environment that is conducive to learning and is developmentally appropriate to the maturity and interests of the students
Prepare lessons that reflect best practices and accommodations for individual differences of students
Prepare for classes assigned and show written evidence of preparation upon request of immediate supervisor
Employ a variety of instructional techniques and instructional media consistent with best practices, specific content knowledge, the physical limitations of the space provided, and the needs and capabilities of the individuals or student groups involved.
Teacher
Houston Gateway Academy
04.2001 - 06.2004
Implemented a curriculum standardized for middle school students
Utilized behavior and/or classroom management techniques to maintain an orderly learning environment
Conducted the standard managerial routine of the regular classroom instructor, i.e., daily attendance, referral forms, and assessment and data collection
Reward students for completed assignments
Evaluate and document student progress
Develop rapport with students and establish a fun learning environment
Maintain a cheerful outlook and demonstrate enthusiasm for teaching
Create a classroom environment that is conducive to learning and is developmentally appropriate to the maturity and interests of the students.