Rebecca Stowers
Den Haag
Summary
Compassionate and dedicated psychology graduate, experienced in customer service. Successful at managing multiple priorities, adaptable and organized. Working towards a career centering humanistic therapies, with particular interest in identity development, trauma recovery, disordered eating and neurodivergency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping
The Market Hotel, Westcord Hotels
01.2021 - Current
Bartender
Block & Barrels
09.2018 - 08.2021
- Undertook multiple roles as bartender, host & server.
- Maintaining and building relationships with customers.
- Opening and closing the restaurant, printing sales reports, counting tills.
Bartender and Waitress
Middleton’s Steak House
10.2017 - 07.2018
- Worked at the extremely busy restaurant as a waitress, bartender, and host, sole bartender for covers of over 600 during peak shifts.
- Trained new staff, organized floor plans, managing customer complaints, managing stock and deliveries.
Customer Service
Cotswold Outdoor
12.2016 - 07.2018
- Expert shoe and backpack fittings, in-depth product knowledge, handling money, maintaining stock.
- Helping customers to plan their overseas trips and make travel preparations (for example advice on visas).
Bar Supervisor
Bar & Beyond
02.2017 - 10.2017
- Selected to judge manager’s bar exams along with company directors, for all locations across the country.
- Provided bar training to the general manager of the Norwich branch.
- Set-up and opening of new bars, staff training, and service.
Receptionist
Peace House Suzunami Hostel
06.2016 - 08.2016
- Scheduling guest reservations, maintaining records and transaction receipts.
- Assisting guests with travel advice and questions.
- Laundry, cleaning rooms and public areas.
Education
Bachelor of Science - Psychology
Rijksuniversiteit
Groningen05.2023
A Levels -
East Norfolk Sixth Form College
08.2014
Skills
- Dutch A2
- IT proficiency: PowerPoint, Excel, Word processors
- Proofreading
- Teamwork
- Tutoring English language: Adults and children
- Childcare and teaching: Creativity with lesson plans and activities
- Communication and diagnostic interviewing
- Academic writing
- Research skills
- Statistical analysis
- Customer service and complaint management
Volunteer work
05/2023
Qualitative Research Network
Conference assistant: organization prior to the conference and online moderation throughout.
11/2015 - 01/2016
English teacher – Primary school in Kanchanaburi, Thailand
Provided childcare for up to 30 children during school hours and after school clubs. Ages 4-12 (primarily older years). Working at the primary school involved independently planning and delivering English lessons, attending, and assisting at sports days and festivals.
02/2016 - 05/2016
English teacher – Primary school in Ubud, Bali
Planning and organization of elective after school classes for children aged 10-12. Teaching health and English language lessons including developing content and materials, teaching and guiding. Marking papers and recording progress.
Certification
- Certified ESL teacher, TEFL Academy - 2015
Affiliations
- Member of the Qualitative Research Network at the RUG
- Attendant of the LGBTQIA+ expertise group at the RUG
References
David François - Housekeeping Manager: The Market Hotel
+31 6 18060984
David Pretorius - Owner: Block & Barrels
+31 6 46945758
Rinske Vermeij - Chairperson: QRN Rijksuniversiteit
r.r.vermeij@rug.nl
Timeline
Housekeeping
The Market Hotel, Westcord Hotels
01.2021 - Current
Bartender
Block & Barrels
09.2018 - 08.2021
Bartender and Waitress
Middleton’s Steak House
10.2017 - 07.2018
Bar Supervisor
Bar & Beyond
02.2017 - 10.2017
Customer Service
Cotswold Outdoor
12.2016 - 07.2018
Receptionist
Peace House Suzunami Hostel
06.2016 - 08.2016
Bachelor of Science - Psychology
Rijksuniversiteit
A Levels -
East Norfolk Sixth Form College
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