Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Rayan Hassan Shahroudi

Rayan Hassan Shahroudi

IT Coordinator
Taagdreef 106, Utrecht

Summary

I started off as an intern at the Utrecht University Medical Center, where I primarily spent my time working behind the service desk. My responsibilities included assisting colleagues with issues such as Outlook or Excel, both remotely and by visiting their offices. My tasks varied between working at the desk and providing on-site support, ensuring a comprehensive understanding of our team's operations.

I worked a total of 7 years at Utrecht University Medical Center. After completing my internship, my team leader offered me a permanent position as an application manager.

After a year or two of serving as an application manager, I was promoted to IT coordinator, responsible for leading a team of 12 individuals. This team was tasked with providing service desk support as well as on-site assistance.

The next few years saw rapid development as I received promotions and was offered many new challenges, leading to increased responsibilities.

Such responsibilities included project management, IT architecture, and ASL (Application Services Library) management.

As of now, I also hold the role of Product Owner for our division, and I am responsible for the entire IT infrastructure.

Overview

7
7
years of professional experience
4
4
Certifications

Work History

IT Coordinator

Het Universitair Medisch Centrum Utrecht
08.2017 - Current
  • Coordinated cross-functional teams for seamless integration of new technologies into existing infrastructure.
  • Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
  • Mentored junior team members, fostering professional growth and development within the IT department.
  • Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
  • Reduced downtime with proactive IT support and rapid issue resolution.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Planned and implemented upgrades to system hardware and software.
  • Evaluated software products to determine compatibility with existing systems.
  • Installed and configured network printers and other peripheral devices.
  • Lead a team of 12 Servicedesk members for firstline problems

Product Owner Infra

Het Universitair Medisch Centrum Utrecht
08.2017 - Current
  • Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
  • Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.
  • Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
  • Owned and prioritized product backlog.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Mentored local personnel on best practices and protocols to maximize productivity.

ASL (application, Server, License Management)

Het Universitair Medisch Centrum Utrecht
08.2017 - Current
  • Application Management: Managing the lifecycle of applications from development to retirement, ensuring they meet business needs and comply with standards and regulations.
  • Service Level Management: Ensuring that application services meet agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
  • Incident Management: Handling and resolving incidents related to application services, ensuring minimal disruption to business operations.
  • Problem Management: Investigating the root causes of recurring issues with application services and implementing solutions to prevent their recurrence.
  • Change Management: Assessing and implementing changes to application services while minimizing risk to the business.
  • Release Management: Planning and coordinating the release of new applications or updates to existing applications, ensuring smooth deployment and transition into production.
  • Configuration Management: Managing the configuration of application components and ensuring accurate documentation of configurations.
  • Vendor Management: Liaising with third-party vendors who provide application services, ensuring contractual obligations are met and services are delivered effectively.

Project Management (return to Office, Hybrid Work

Het Universitair Medisch Centrum Utrecht
08.2017 - Current
  • Enhanced team collaboration with the introduction of an effective communication platform for cross-functional teams.
  • Championed process improvements through ongoing evaluation of existing frameworks, identifying gaps or inefficiencies, and proposing solutions to address areas requiring refinement.
  • Built strong relationships with external vendors and partners, negotiating favorable contract terms and securing required resources to support successful project execution.
  • Developed a strong PMO team through targeted recruitment, training initiatives, and performance evaluations.
  • Successfully managed project budgets, ensuring accurate financial reporting and cost control measures were adhered to throughout each project''s lifecycle.

Education

Intermediate Vocational Education - ICT Support Employee, ICT Management

ROC Midden Nederland
Amersfoort, Netherlands
04.2001 -

Secondary Vocational Education - Sports Management

ROC Midden Nederland
Amersfoort
04.2001 -

Secondary Vocational Education - Retail

ROC ASA
Amersfoort
04.2001 -

Skills

    Software Deployment

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Certification

Business Information Services Library

Timeline

Business Information Services Library

02-2022

Microsoft 365

02-2021

Microsoft Certified: Azure Fundamentals

02-2019

Information Technology Infrastructure Library

02-2018

IT Coordinator

Het Universitair Medisch Centrum Utrecht
08.2017 - Current

Product Owner Infra

Het Universitair Medisch Centrum Utrecht
08.2017 - Current

ASL (application, Server, License Management)

Het Universitair Medisch Centrum Utrecht
08.2017 - Current

Project Management (return to Office, Hybrid Work

Het Universitair Medisch Centrum Utrecht
08.2017 - Current

Intermediate Vocational Education - ICT Support Employee, ICT Management

ROC Midden Nederland
04.2001 -

Secondary Vocational Education - Sports Management

ROC Midden Nederland
04.2001 -

Secondary Vocational Education - Retail

ROC ASA
04.2001 -
Rayan Hassan ShahroudiIT Coordinator