Rayan Hassan Shahroudi
IT Coordinator
Taagdreef 106, Utrecht
Summary
I started off as an intern at the Utrecht University Medical Center, where I primarily spent my time working behind the service desk. My responsibilities included assisting colleagues with issues such as Outlook or Excel, both remotely and by visiting their offices. My tasks varied between working at the desk and providing on-site support, ensuring a comprehensive understanding of our team's operations.
I worked a total of 7 years at Utrecht University Medical Center. After completing my internship, my team leader offered me a permanent position as an application manager.
After a year or two of serving as an application manager, I was promoted to IT coordinator, responsible for leading a team of 12 individuals. This team was tasked with providing service desk support as well as on-site assistance.
The next few years saw rapid development as I received promotions and was offered many new challenges, leading to increased responsibilities.
Such responsibilities included project management, IT architecture, and ASL (Application Services Library) management.
As of now, I also hold the role of Product Owner for our division, and I am responsible for the entire IT infrastructure.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
IT Coordinator
Het Universitair Medisch Centrum Utrecht
2017.08 - Current
- Coordinated cross-functional teams for seamless integration of new technologies into existing infrastructure.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Mentored junior team members, fostering professional growth and development within the IT department.
- Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Installed and configured network printers and other peripheral devices.
- Lead a team of 12 Servicedesk members for firstline problems
Product Owner Infra
Het Universitair Medisch Centrum Utrecht
2017.08 - Current
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
- Owned and prioritized product backlog.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
ASL (application, Server, License Management)
Het Universitair Medisch Centrum Utrecht
2017.08 - Current
- Application Management: Managing the lifecycle of applications from development to retirement, ensuring they meet business needs and comply with standards and regulations.
- Service Level Management: Ensuring that application services meet agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
- Incident Management: Handling and resolving incidents related to application services, ensuring minimal disruption to business operations.
- Problem Management: Investigating the root causes of recurring issues with application services and implementing solutions to prevent their recurrence.
- Change Management: Assessing and implementing changes to application services while minimizing risk to the business.
- Release Management: Planning and coordinating the release of new applications or updates to existing applications, ensuring smooth deployment and transition into production.
- Configuration Management: Managing the configuration of application components and ensuring accurate documentation of configurations.
- Vendor Management: Liaising with third-party vendors who provide application services, ensuring contractual obligations are met and services are delivered effectively.
Project Management (return to Office, Hybrid Work
Het Universitair Medisch Centrum Utrecht
2017.08 - Current
- Enhanced team collaboration with the introduction of an effective communication platform for cross-functional teams.
- Championed process improvements through ongoing evaluation of existing frameworks, identifying gaps or inefficiencies, and proposing solutions to address areas requiring refinement.
- Built strong relationships with external vendors and partners, negotiating favorable contract terms and securing required resources to support successful project execution.
- Developed a strong PMO team through targeted recruitment, training initiatives, and performance evaluations.
- Successfully managed project budgets, ensuring accurate financial reporting and cost control measures were adhered to throughout each project''s lifecycle.
Education
Intermediate Vocational Education - ICT Support Employee, ICT Management
ROC Midden Nederland
Amersfoort, Netherlands 2001.04 -
Secondary Vocational Education - Sports Management
ROC Midden Nederland
Amersfoort 2001.04 -
Secondary Vocational Education - Retail
ROC ASA
Amersfoort 2001.04 -
Skills
Software Deployment
Certification
Business Information Services Library
Timeline
Business Information Services Library
2022-02
Microsoft 365
2021-02
Microsoft Certified: Azure Fundamentals
2019-02
Information Technology Infrastructure Library
2018-02
IT Coordinator
Het Universitair Medisch Centrum Utrecht
2017.08 - Current
Product Owner Infra
Het Universitair Medisch Centrum Utrecht
2017.08 - Current
ASL (application, Server, License Management)
Het Universitair Medisch Centrum Utrecht
2017.08 - Current
Project Management (return to Office, Hybrid Work
Het Universitair Medisch Centrum Utrecht
2017.08 - Current
Intermediate Vocational Education - ICT Support Employee, ICT Management
ROC Midden Nederland
2001.04 -
Secondary Vocational Education - Sports Management
ROC Midden Nederland
2001.04 -
Secondary Vocational Education - Retail
ROC ASA
2001.04 -
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